Unless you're already in the IT field, small and medium businesses likely don't have all the knowledge or in-house staff required to manage their IT infrastructure themselves. That's where a managed services partner (MSP) comes in.
UConn Health announced a large data breach, and as is often the case, not many details were made available about it. In the hours after the announcement, two local news stations turned to Kelser to fill in the blanks.
Start improving your cybersecurity posture now with this ebook, free when you subscribe to our blog.
Managed services providers (MSPs) offer 24/7 support for your entire IT infrastructure: software, hardware, and configurations. These services are remotely monitored and managed in order to keep a pulse on your IT environment at all times.
Software used to be such an adventure. Your company would buy a new program and then essentially be on your own to install it and learn how to use it. It might work out great, or it might be a frustrating fiasco. You bought it—it’s your problem now. Wisely, software companies have largely switched to a software-as-a-service model in which customers pay a recurring fee for use of software that is maintained and supported with customer service. Hardware is undergoing a similar transition with desktop-as-a-service, also known as device-as-a-service, or DaaS. Desktop-as-a-service shifts technology hardware from a capital expense to an operating cost. Rather than buying new computers and other technology in one large, up-front expense and then burdening your IT department with the massive task of setting them all up and maintaining them, a technology partner or managed service provider (MSP) will manage the assets for the entire lifespan.