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Help Desk Engineer

Location: 43 Western Boulevard Glastonbury, CT
Type: Full Time
Reports to: Manager, Help Desk

The Help Desk Engineer will be a primary resource for “level 1” monitoring/technical support of Kelser customers. Inbound technical support (service desk) for managed service clients is a primary responsibility.

Basic troubleshooting skills and familiarity with Windows Operating systems and maintenance principles is a must. Experience with hands-on support, focused on routine technical support and proactive management/maintenance of systems is also key. This position is external customer facing, so communication and customer service skills are extremely important. A successful Help Desk Engineer will become a valuable and contributing part of the Kelser culture with opportunity for growth.

At Kelser, we execute on the fundamental business principle of becoming obsessed with our buyer. This strategy is based on educating, not selling, and can be found in a book called They Ask, You Answer. If you’re energetic and seek to work with a dynamic forward-thinking IT services company, please submit your resume and cover letter to careers@kelsercorp.com. 

  • Knowledge of cybersecurity concepts
  • Troubleshooting, problem solving, and analytical skills (including root-cause determination)
  • Excellent verbal and written communication skills
  • Associates degree or experience in Computer Science, Engineering, or combination of education and experience
  • Support Kelser and external customers with:
    • Inbound customer support requests
    • Systems administration
    • Routine moves, adds, and changes
    • Systems monitoring and maintenance
    • Internal IT/Kelser systems support
  • Management of MSP platform(s), including automation and maintenance policies
  • Attend and comprehend training
  • Attain certifications as required
  • Accurate time tracking/accounting
  • Stay current with emerging technologies and products
  • Availability on a scheduled basis for possible off-hours and/or on-call assignments
  • Other duties aligned with skillset, as directed by Kelser staff
Technical Requirements
  • Operating systems (Windows Server and Desktop, Apple and VMware vSphere/ESXi)
  • Microsoft infrastructure (Active Directory, file/print, remote desktop, SharePoint, Teams, OneDrive, Microsoft 365)
  • Basic network plant (Layer 1: cable tracing, patching, troubleshooting)
  • Email (Microsoft 365 support and anti-spam/anti-virus)
  • Basic network/data link (Layer 2-3: switching and VLAN routing, firewall and wireless access points, Meraki experience a plus)
  • Basic network application services (Layer 7: DHCP, DNS, NTP)
  • Storage/data protection (backup and disaster recovery)
  • Security (managed anti-malware, OS and 3rd party patching)

What We Offer You
  • Medical/Dental/Eye Care Insurance with Reimbursed Deductible
  • Open Paid Time Off
  • 401(k)
  • Profit-Sharing
  • Short Term/Long Term Disability Insurance
  • Free Parking


  • Life Insurance
  • Paid Holidays
  • Employee Purchase Program
  • Free Coffee
  • Personal and Professional Development
  • Collaborative work environment

Kelser Overview

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.

We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement.The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.

Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.

Kelser Corporation is an equal opportunity employer.