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Manager, Engineering Services

Job Title: Manager, Engineering Services
Location: Glastonbury, CT
Type: Full Time
Reports to: VP, Engineering & Managed Services

Kelser is looking for a highly motivated individual to join our team as a Manager, Engineering Services. In your capacity as Engineering Services Manager at Kelser Corporation, you will spearhead a team of expert engineers in the realms of Cyber Security, Networking, Data Center, and Cloud services.

Your pivotal role entails guiding the creation and execution of services centered on security frameworks, network management, data center architecture and a comprehensive suite of cloud service offerings. You will mentor the engineering team, set benchmarks for service delivery, efficiency, and the adoption of industry best practices.

Frequent interaction with clients, sales personnel, project managers, and senior leaders is a key aspect of this role, ensuring the delivery of premier services. This managerial position is integral to the seamless operation of our business and demands an individual who excels in fostering a highly proficient team.

If you’re a professional who seeks to work with a dynamic IT managed service provider, please submit your resume and cover letter to careers@kelsercorp.com .

Responsibilities

  • Under the direction and mentorship of the VP of Engineering and Managed Services, take charge of all aspects of Kelser’s engineering team operations, which includes the management of processes and procedures, deployment of technology and service solutions, personnel oversight, and strategic resource management.
  • Provide thought leadership in Kelser’s technologies and service solutions
  • Perform pre-sales consultations with clients and sales executives
  • Develop and validate proposals and Statements of Work
  • Work closely with the Service Delivery function to ensure the successful completion of projects and engagements assigned to the Engineering Team are on time and within budget
  • Jointly with the Service Delivery team, formulate and refine technical project delivery protocols and “best practice” guidelines, along with their corresponding documentation.
  • Serve as the principal engineer responsible for delivering architectural engineering support to Kelser’s internal IT operations.
  • Review sales and marketing documents for technical accuracy
  • Mentor engineers enabling them to deliver consistent solution designs and well written documentation
  • Stay abreast of current technologies and industry trends and contribute recommendations for products and solutions
  • Foster career growth within the engineering team by consistently evaluating time management and utilization for consultancy, designing career development strategies, and advocating for the pursuit of professional IT certifications.
  • Other duties aligned with skillset, as directed by Kelser staff

Skills/Qualifications

  • 5+ years in IT showing regular progression, with at least 2 years in a management role.
  • Proven experience managing a technical team
  • Experience within an MSP or ongoing operations environment a plus
  • An understanding of automation and how to promote the use of it for efficiency in operations
  • Ability to coach, manage, and develop technical staff
  • Ability to develop and streamline work management processes
  • Ability to manage remote team members
  • Ability to collaborate openly across the organization
  • Troubleshooting, problem solving, and analytical skills
  • Excellent verbal and written communication skills
  • Proven experience in Cybersecurity, NIST regulations. CMMC Compliance experience is a plus.
  • Cisco, Fortinet, and Meraki design and deployment experience
  • Working knowledge Wi-Fi security methods, VLANS, VTP, STP
  • IPSec, SSL, and remote access VPN solutions
  • Advanced IP addressing understanding
  • Proficient with DNS, DHCP, SNMP, Radius, and other network related services
  • Network security best practices
  • AWS, Azure VPN, virtual firewall, and networking expertise
  • Strong management and communication skills
  • A bachelor’s degree or equivalent in Computer Science, Engineering, or equivalent combination of education and experience.

Metrics/Measurements

  • Team performance towards project delivery efficiency and completion
  • Services portfolio design, development, deployment, and documentation
  • Professional Development
  • Internal and External Client Satisfaction

What We Can Offer You

  • Medical/Dental/Eye Care Insurance with Reimbursed Deductible
  • Flexible Paid Time Off
  • 401(k)
  • Profit-Sharing
  • Short Term/Long Term Disability Insurance
  • Free Parking
  • Life Insurance
  • Paid Holidays
  • Employee Purchase Program
  • Free Coffee
  • Collaborative Workspace

Kelser Overview

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.

We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement.

The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.

Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.

Kelser Corporation is an equal opportunity employer.