Location: 43 Western Boulevard Glastonbury, CT
Type: Full Time
Reports to: Manager, Help Desk
The L2 Service Desk Engineer will be a primary resource for advanced monitoring/technical support of Kelser customers. Inbound technical support (service desk) for managed services customers represents an important portion of responsibility for this position. Specifically, this role is responsible for supporting infrastructure systems and software, such as Windows Desktop, Windows Server, Mac OS, printing, basic network troubleshooting, endpoint security, backup, and mobility. A qualified applicant will be expected to demonstrate effective troubleshooting skills and in-depth knowledge of Windows Operating systems and maintenance principles. This position is external customer facing, so communication and customer service skills are extremely important. A successful candidate in this role will become a very valuable and contributing part of the Kelser culture.
At Kelser, we execute on the fundamental business principle of becoming obsessed with our buyer. This strategy is based on educating, not selling, and can be found in a book called They Ask, You Answer. If you’re energetic and seek to work with a dynamic forward-thinking IT services company, please submit your resume and cover letter to careers@kelsercorp.com
We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement.The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.
Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.
The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.
Kelser Corporation is an equal opportunity employer.
