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Systems Engineer

Location: 43 Western Boulevard Glastonbury, CT
Type: Full Time
Reports to: Manager, Service Desk

We are looking for an experienced customer centric L2 Service Desk Engineer to be a primary resource for advanced monitoring and technical support for our clients. Inbound technical support (Service Desk) is a large part of this position. The ideal candidate will demonstrate effective troubleshooting skills and indepth knowledge of Windows operating systems and maintenance principles. This position is external customer facing, so communication and customer service skills are a must. The successful Systems Engineer will become a valuable and contributing part of the Kelser culture.

If you’re a systems engineer who seeks to work with a dynamic, professional IT services company please submit your resume and cover letter to careers@kelsercorp.com

Duties & Responsibilities
  • Support Kelser and external customers with:
    • Systems administration
    • Systems monitoring and maintenance
    • Inbound customer support requests via email and phone support
    • Internal Kelser IT support
  • Management of MSP platforms including automation and maintenance policies
Technical Requirements
  • Operating systems (Windows Server and Desktop, Apple and VMware vSphere/ESXi)
  • Microsoft infrastructure (Active Directory, file/print, remote desktop, SharePoint, Teams, OneDrive, Microsoft 365)
  • Basic network plant (Layer 1: cable tracing, patching, troubleshooting)
  • Basic network / Data Link (Layer 2-3: data link and IP switching, routing, firewall and
    wireless access points)
  • Excellent communication and customer service
  • Attend and comprehend training
  • Attain certifications as required
  • Accurate time tracking/accounting
  • Stay current and be aware of emerging technologies and products
  • Basic network application services (Layer 7: DHCP, DNS, NTP)
  • Storage/data protection (backup and disaster recovery)
  • Security (managed anti-malware, OS and 3rd party patching)
  • Email (Microsoft Hosted Exchange / Office 365, SMTP services, anti-spam/anti-virus)
  • Physical server/desktop (hardware break/fix warranty/repair coordination and upgrades)
  • Physical Desktop (hardware break/fix warranty repair coordination and upgrades)
  • Availability on a scheduled basis for off-hours or on-call assignments
  • Other duties aligned with skillset, as directed by Kelser staff
  • 3+ years current/phone support as well as “hands-on” experience with products outlined above
  • Knowledge of cybersecurity concepts
  • Troubleshooting, problem solving, and analytical skills, including root-cause determination
  • Excellent verbal and written communication skills
  • Associates degree or experience in Computer Science, Engineering, or combination of education and experience
What We Offer You
  • Medical/Dental/Eye Care Insurance with Reimbursed Deductible
  • Open Paid Time Off
  • 401(k)
  • Profit-Sharing
  • Short Term/Long Term Disability Insurance
  • Free Parking


  • Life Insurance
  • Paid Holidays
  • Employee Purchase Program
  • Free Coffee
  • Personal and Professional Development
  • Collaborative work environment

Kelser Overview

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.

We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement.The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.

Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.

Kelser Corporation is an equal opportunity employer.