If you’ve reached a point where you’re considering turning to managed IT support to handle your IT issues, or you already have a provider but may be contemplating switching to a new one, we understand that you may have more questions than answers at this point.
You may be wondering: What can one managed IT services provider offer that the others don’t? How is this MSP different from all the rest? What’s my potential ROI if I use managed IT support?
We realize that you have a sea of options when it comes to choosing an MSP. As a small business ourselves, Kelser understands the importance of selecting the right company to do business with, especially in a partnership that is so integral to the success of your organization as a whole.
That’s why we’ve been so consistent, with articles like this one, in strongly recommending that organizations do their research in advance, then narrow down their selections, and carefully weigh their options based on what works best for their business.
We also recognize that in trying to run your business day to day, you have limited time to spend taking a deep dive into each MSP’s offerings.
That’s why we wanted to write this article as a way to both save you some time and also to introduce ourselves and share our approach to managed IT support.
After reading this article, you will understand Kelser’s guiding principles when it comes to managed IT services.
With this information, you will be able to better evaluate our way of providing support and use it as part of your research in choosing an MSP you think will be the best fit to work with your business.
We’d be the first to admit that many providers have similar technology offerings. As an MSP, what makes Kelser stand out from the pack is not solely our software and solutions but our people.
From your initial contact with us, we want you to walk away with the impression that we hear you and we understand the IT challenges you’re facing. We understand that even though you may think that your concerns are relatively small, the smallest issues often cause the most anxiety.
We respect your time as a business leader, that’s why we won’t hit you with a tired sales pitch to try to convince you to work with us.
At Kelser, we’re all about the customer. We take the time to learn about your business and the IT pain points you’re experiencing so that we can develop a strategic IT plan that aligns with your overall business goals.
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Our discovery process:
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Once you’re on board as a new client, you’ll get unlimited 24/7/365 help desk support. You’ll also gain access to our crack team of engineers who will use their expertise to resolve specific problems with your equipment, applications, or systems.
For more complex issues that need to be escalated, our support team can also provide on-site service to evaluate and resolve those tickets.
At Kelser, we also provide additional expertise in the form of virtual chief information officer (vCIO) support and a technology expert, called a technical alignment manager (TAM).
With vCIO support, you will be able to take a more strategic approach to IT planning. You will receive insight and guidance on issues such as cybersecurity and compliance issues, disaster recovery and response, and equipment and software upgrades.
A TAM is someone who strives to learn your IT environment inside-out through frequent site visits, robust documentation and regular communication. This level of knowledge will allow the TAM to discover any unknown problems or make recommendations to correct significant IT issues that will improve your business continuity.
We also have a service delivery manager (SDM) to manage all of our customer orders and to ensure timely and accurate delivery and fulfillment.
From our initial contact, through every stage of the process from there, we strive to provide each business the same professional, knowledgeable, and responsive attention and care.
By working with you to understand what’s important to you, we can develop a customized IT plan tailored to your needs that will give you a competitive advantage in the market.
We are committed to helping you succeed. Communication is at the heart of any successful relationship. That’s why we have a business philosophy of being accessible, transparent, reliable, responsive, and adaptable.
We maintain open lines of communication, even before you’re officially on board, so that you know what to expect and the projected timelines for the next steps.
Once you become a client, that communication doesn’t stop. We provide regular updates to keep you in the loop, even if there are no new developments.
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We all make mistakes, and no company is perfect—Kelser included. If we mess up, we’re going to let you know about it and provide specific information about how we’re actively working on a solution.
Our transparency and accountability is what helps us differentiate ourselves from other managed IT service providers. By keeping you informed throughout the process, we help alleviate any concerns you may have to avoid misunderstandings or potential conflict.
As we stated, we know you have lots of choices when it comes to MSPs.
We offer a team of dedicated professionals who are committed to providing the highest quality of service in solving your IT challenges and setting your business up for future success.
After reading this article, you should have a better understanding of Kelser’s approach to managed IT services and how it helps us stand apart from the rest.
Read these articles if you’d like more information about how we compare to a few of our competitors, CompassMSP and Cooperative Systems.
If you’d prefer to speak to a human, click the button and submit the form. One of our IT professionals will get in touch to schedule a brief chat to learn more about your IT concerns and see if we might be a good fit.