If you’ve been researching or talking with managed services providers, you may have noticed a trend. Most MSPs talk about the IT experts they have on staff and how they can help businesses just like yours.
Your senior network engineer just quit without warning. Or maybe a hacker penetrated your firewall. Or you’ve had a recent workforce reduction that’s affected your IT department.
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When people are evaluating whether or not to work with a Managed Services Provider (MSP), the cost is a prime consideration. Responsible MSPs make sure that all costs are spelled out in the proposal so there are no surprises, but there is a wild card…what happens when you need to add a new employee?
It's a security-focused world these days. Many of us are still working remotely — if not full time, at least partially — and this opens up a lot of new avenues for malfeasance from the hacker community. As a senior systems engineer, I understand the vital importance of properly balancing security with productivity. If you talk to our security engineers they would say they prefer a locked-down, zero-access policy, but that's not going to work in a real-world scenario.
Big businesses have access to a wealth of IT resources. But when your staff operates in a number of geographic locations, allocating IT resources can be a nightmare, no matter the size of your IT staff.
In recent years, alignment has become a business buzzword of sorts. It’s appeared everywhere from Forbes to Harvard Business Review, with some even calling it a “holy grail” to which organizations should aspire.
Selecting a cloud provider can be difficult. As a business owner or IT decision-maker, knowing the right questions to ask is key to ensuring that you get the service you are looking for from your Cloud experience.
From productivity to turnaround times, project metrics to on-time arrivals: all businesses track metrics. Metrics are important and provide a specific measurement of performance over time. But other indicators are also important when evaluating the effectiveness of business partnerships.