Shortly after signing a managed IT support agreement with Kelser, your technical alignment manager (TAM) will visit your site to familiarize themselves with your technology infrastructure and begin the documentation and alignment process.
Editor’s Note: This article was originally published in 2021, but has been updated to reflect new information.
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Editor's note: This article was originally published in February 2022, but has been updated to reflect improvements to our onboarding process. Welcome to Kelser! You are likely breathing a huge sigh of relief and are anxious for things to get moving.
Editor's note: This article was originally posted in 2021. It has been updated to include the latest information.
If you are considering external IT support, you likely are exploring two options: break/fix and managed IT. Each approach has its place, and each does some things better than the other.
As a business leader, you work hard and diligently pay attention to the details of running your business. You understand the importance of protecting your data and keeping customer information.
Cyberattacks continue to be a growing threat. According to estimates from Statista's Cybersecurity Outlook, the global cost of cybercrime is expected to surge in the next five years, rising from $8.44 trillion in 2022 to $23.84 trillion by 2027.
