How Does Managed IT Support Pricing Work?

Price is an important consideration when hiring an IT provider. Rather than avoid the conversation, we address it head-on, knowing that transparency leads to the best partnerships.

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How Much Does Managed IT Support Cost?

No matter what you are buying, you need to know the price. Why should Managed IT Support be any different?

We provide transparent answers to all of our clients’ questions so they can feel confident in making the IT decision and getting the IT services that are right for them.

The truth is Managed IT Support costs range widely depending on a number of factors. That is why it is important for us to explain how it works.

Watch the video to learn more.

Factors That Affect Pricing

Every organization has a unique IT environment that can affect cost. Some of these factors include:

1. Number of users

One of the biggest factors that affects IT support costs is the number of users being supported. While managed IT support is a fixed monthly cost and one predecitable flat fee, adding or subtracting users will affect the overall cost proportionally.

2. Number of devices

Many users have more than one device (laptop, tablet, phone, etc.) All devices must be considered to get an accurate cost of what it will take to support your business operations.

3. Number of Locations

Supporting one physical location is much simpler than supporting multiple locations. If all users are in one location, infrastrucutre management will most likely be cheaper. This cost may increase if users are spread out across multiple sites or are working remotely.

4. Complexity of IT infrastructure

The current condition, age and customization of your IT infrastructure also can affect cost.

5. Licensing

Licensing fees are proportional to the number of users in an organization. Every organization’s licensing fees will be different and volume discounts may drive down the per-user cost.

Kelser Managed IT Services Pricing

Get The Right Level Of Support For Your Business

While most businesses discover that one of our two plans fits their technology service needs, we understand that you may need a customized service plan tailored for your business - we do that too.

Businesses can expect to pay a predictable fee of $120-150 per user per month.

Included Optional

(*Services may be added or removed to perfectly fit your business technology requirements*)

Standard

Professional

149

Standard

Professional

Services

Virtual Chief Information Officer (vCIO)

Technical Alignment Manager (TAM)

Service Delivery Manager (SDM)

Unlimited 24/7 HelpDesk

Managed Workstations & Automated Patching

Managed Servers

Disaster Recovery

Managed Network

Managed Spam Filtering And Protection

Managed DNS-Based Protection

Managed Anti-Malware

Managed Anti-Virus

Managed Security Employee Awareness Training

Incident Notification And Remediation

License Management

Phone Support

Strategic IT Planning & Budgeting

Quarterly Business Reviews

Multi-Factor Authentication (MFA)

Network Operations Center (NOC)

Onsite Support

Remote Support

24/7 Emergency Support

Advanced Cybersecurity Monitoring

Internal Vulnerability Scan

External Penetration Testing

Mobile Device Management (MDM)

Vendor Management

Workstation Backup

Server Backup

Why Choose Kelser?

We know the importance of having an IT infrastructure that works with and for you. We partner with you based on a deep understanding of your business goals, your IT environment and how technology can help position your business for success.

Strategic Partnership
Strategic IT experts like the Virtual Chief Information Officer (vCIO) and the Technical Alignment Manager (TAM) keep you informed about the latest IT trends and technology solutions that support your business strategy.
Cost Effective
Many small and medium-sized businesses struggle to afford the full complement of IT experts they need to care for their IT infrastructure. For one predictable monthly expense, you gain the confidence of a deep bench of expertise without bearing the cost of hiring your own staff.
Unlimited 24/7 Help Desk
Whether you have 5 tickets in a month or 50, they are covered. Your users have unlimited 24/7 access to our help desk so you have the support you need when you need it.
Security
We are on top of the latest trends in cybersecurity and data security. Managed verified backups enable business continuity and faster disaster recovery in the event of a breach.
We Treat Your Business As If It Were Our Own
Trust and transparency are fundamental pillars of our business strategy. From our engineers to our service desk dispatchers and everyone in between, we’re invested in your business success.
No Surprises
There are no hidden costs. You always know what to expect.

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