How Does Managed IT Support Pricing Work?

Price is an important consideration when hiring an IT provider. Rather than avoid the conversation, we address it head-on, knowing that transparency leads to the best partnerships.

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How Much Does Managed IT Support Cost?

No matter what you are buying, you need to know the price. Why should managed IT support be any different?

We provide transparent answers to all of our clients’ questions so they can feel confident in making the IT decision and getting the IT services that are right for them.

The truth is managed IT support costs range widely depending on a number of factors. That is why it is important for us to explain how it works.

Watch the video to learn more.

Calculate What You'll Pay For Managed IT Services

You now understand what drives the cost of managed IT services. Now, you’re probably asking: What will it cost for my business?

We believe trust and transparency are the key to great partnerships. That’s why we’ve created a pricing calculator to help you get a clear, no-obligation budgetary estimate for managed IT support- fast.

With just a few clicks, you’ll get an accurate, instant estimate for what managed IT services will cost your business each month. No waiting. No sales calls. Just the straightforward valuable information you need.

It’s fast: Your estimate pops up instantly.
It’s clear: You’ll see exactly what’s included and what you’re paying for.

Watch the quick video to see how it works, then try the calculator yourself and take the guesswork out of managed IT support pricing.

Factors That Affect Pricing

Every organization has a unique IT environment that can affect cost. Some of these factors include:

1. Number of users

One of the biggest factors that affects IT support costs is the number of users being supported. While managed IT support is a fixed monthly cost and one predecitable flat fee, adding or subtracting users will affect the overall cost proportionally.

2. Number of devices

Many users have more than one device (laptop, tablet, phone, etc.) All devices must be considered to get an accurate cost of what it will take to support your business operations.

3. Number of Locations

Supporting one physical location is much simpler than supporting multiple locations. If all users are in one location, infrastrucutre management will most likely be cheaper. This cost may increase if users are spread out across multiple sites or are working remotely.

4. Complexity of IT infrastructure

The current condition, age and customization of your IT infrastructure also can affect cost.

5. Licensing

Licensing fees are proportional to the number of users in an organization. Every organization’s licensing fees will be different and volume discounts may drive down the per-user cost.

Kelser Managed IT Services Pricing & Plans

Get The Right Level Of Support For Your Business

While most businesses discover that one of our two plans fits their technology service needs, we understand that you may need a customized service plan tailored for your business - we do that too.

Businesses can expect to pay a predictable fee of $130-150 per user per month.

Included Optional

(*Services may be added or removed to perfectly fit your business technology requirements*)

Standard

Professional

149

Standard

Professional

Services

Virtual Chief Information Officer (vCIO)

Technical Alignment Manager (TAM)

Service Delivery Manager (SDM)

Unlimited 24/7 HelpDesk

Managed Workstations & Automated Patching

Managed Servers

Disaster Recovery

Managed Network

Managed Spam Filtering And Protection

Managed DNS-Based Protection

Managed Anti-Malware

Managed Anti-Virus

Managed Security Employee Awareness Training

Incident Notification And Remediation

License Management

Phone Support

Strategic IT Planning & Budgeting

Quarterly Business Reviews

Multi-Factor Authentication (MFA)

Network Operations Center (NOC)

Onsite Support

Remote Support

24/7 Emergency Support

Advanced Cybersecurity Monitoring

Internal Vulnerability Scan

External Penetration Testing

Mobile Device Management (MDM)

Vendor Management

Workstation Backup

Server Backup

Is Managed IT Services Worth It?

Managed IT Services focuses on more than just technology. It prioritizes your business growth.

Managed IT services gives you access to a comprehensive and dedicated team that includes engineers, fractional CIOs, project managers, and cybersecurity experts without the overhead expense of in-house staff.

With all these services and specialists under one umbrella, you get advanced cybersecurity protection, compliance help, and proactive day-to-day IT management that keeps your organization’s systems efficient, secure, and aligned with your long-term business goals.

When weighing the cost of managed IT, think of it this way: you're getting a deep bench of IT professionals without the time and expense of recruiting, hiring, training, supervising, and investing in software and equipment to build out an internal IT team. You get the support you need without breaking the bank.

Learn More About The ROI Of Managed IT

Why Choose Kelser?

We know the importance of having an IT infrastructure that works with and for you. We partner with you based on a deep understanding of your business goals, your IT environment and how technology can help position your business for success.

Strategic Partnership
Strategic IT experts like the Virtual Chief Information Officer (vCIO) and the Technical Alignment Manager (TAM) keep you informed about the latest IT trends and technology solutions that support your business strategy.
Cost Effective
Many small and medium-sized businesses struggle to afford the full complement of IT experts they need to care for their IT infrastructure. For one predictable monthly expense, you gain the confidence of a deep bench of expertise without bearing the cost of hiring your own staff.
Unlimited 24/7 Help Desk
Whether you have 5 tickets in a month or 50, they are covered. Your users have unlimited 24/7 access to our help desk so you have the support you need when you need it.
Security
We are on top of the latest trends in cybersecurity and data security. Managed verified backups enable business continuity and faster disaster recovery in the event of a breach.
We Treat Your Business As If It Were Our Own
Trust and transparency are fundamental pillars of our business strategy. From our engineers to our service desk dispatchers and everyone in between, we’re invested in your business success.
No Surprises
There are no hidden costs. You always know what to expect.

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Frequently Asked Questions

Purchasing the right IT support can be stressful!

You may still have questions. Here are a few we think are important.

How does managed IT support pricing work?

Managed IT support pricing depends on your specific needs. The cost depends on factors like the number of users, devices, network complexity, licensing and the level of support you choose.

Are there hidden fees in managed IT pricing?

Pricing is designed to be one predictable monthly fee, with no hidden costs. You receive full transparency without any surprises. Any additional services like compliance support or advanced security are optional add-ons. Keep in mind that third-party software renewal costs are not included in managed IT pricing.

How long does it take to get started with managed IT services?

Once you’ve signed on with a Managed Services Provider (MSP), the onboarding process typically takes 30-45 days, on average. During this time, the team conducts a deep discovery and assesses your IT environment. They set up proactive monitoring, check software compatibility, and implement initial security measures to ensure a smooth transition.

How often can I access IT support and is there a limit?

Support is available 24/7, 365 days a year, and there’s no limit to how often you can reach out. Whether it’s an urgent issue or routine maintenance, with managed IT services you get peace of mind and know that you are covered.

How can I track the performance of my managed IT company?

A Quarterly Business Review (QBR) provides insights into your IT infrastructure health, security updates, and areas for improvement. Your reports will measure specific KPIs of your managed IT company in delivering all of the services mentioned above, including its response and resolution times to tickets.

Can I add or remove services as my business needs change?

Yes, managed IT services are designed to be flexible. You can easily add, adjust, or remove services to align with your changing needs, whether it’s scaling up for growth or modifying existing support.

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