You are an expert at running your business. You don’t need IT issues slowing your growth and productivity. Our comprehensive managed IT services ensures your IT is performing at its best and lets you focus on what matters most- your business.
These problems can cost your business productivity, time and worst of all money.
Traditional or break/fix IT services are often reactive. The user calls someone to come fix things that stop working. This leads to possible downtime and unpredictable costs.
Managed IT services is a proactive and comprehensive solution that takes the weight of information technology management off your shoulders. You get a dedicated team of IT support specialists tailored to your business that handle everything for you so you don’t have to.
That is why we are dedicated to being more than just your MSP and IT provider. We strive to be your trusted partner, focused on helping you succeed and ensuring your technology runs smoothly, securely and is perfectly positioned to support your business growth.
Your vCIO will bring their in-depth technical knowledge to provide the best possible technology solutions for your organization, leading you through strategic IT planning, budgeting, new initiatives, and big decisions. As your seasoned technology partner, they will provide advice and counsel on the most effective short- and long-term solutions to keep your business headed toward success.
Your technical alignment manager is your hands-on expert who knows the ins and outs of your technology infrastructure and visits your site to make regular enhancements and address your task list. They work together with you to undertand you technology pain points, and define the tools and solutions you need to move your buisness forward.
Your service delivery manager is your liaison. They speak your language, but also the IT language our help desk engineers understand. They act as your translator and make sure your business objectives, projects and requirements become actionable plans so your business never misses a beat. They are a valuable asset to your team and take the guesswork out of your technology experience.
You have a small internal IT department or an IT guy and need someone to help augment his day-to-day functions we do that. You get enhanced it support that fills in any technology gaps you have.
You don’t want to think about IT at all and want someone to handle everything for you so you can focus on your business, we do that. You get fully managed IT support that gives you complete peace of mind.
While most businesses discover that one of our two service offerings fits their technology needs, we understand that you may need a customized service plan specifically tailored for your business - we do that too.
We take the time to understand your business. This helps us learn how best to use technology to meet your goals and determine if we are a good fit to work together. We provide the unbiased information you need to make the best IT decision for your organization, regardless of whether or not we work together.
Strategic IT experts including a Virtual Chief Information Officer (vCIO) and Technical Alignment Manager (TAM) keep you informed about the latest IT trends and technology solutions and work with you to plan for the future of your business. Through periodic business reviews, your vCIO provides a technology roadmap with budgetary guidance so there are no surprises. Your TAM visits your site regularly to work on a list of tasks identified and prioritized jointly with you.
Understanding your unique goals and IT infrastructure positions us to determine how IT can best support your organization. In addition to managed IT, we have the technical depth and expertise to help with projects that may fall outside your managed services agreement.
Many small and medium-sized businesses struggle to afford to hire and retain the full complement of IT experts they need to care for their IT infrastructure. For one predictable monthly expense, you gain the confidence of a deep bench of expertise without bearing the cost of hiring your own staff.
Whether you have 5 tickets in a month or 50, they are covered. Users have unlimited access to our 24/7 help desk so they have the IT support they need when they need it.
We are on top of the latest trends in cybersecurity and data security. Managed verified backups enable business continuity and faster disaster recovery in the event of a breach.
In short, we treat your business as it if were our own. Trust. Comfort. Confidence. You always know what to expect.
Old Mystic Fire Department provides vital emergency services in the community. Together, we implemented technology solutions that minimize downtime and address their unique needs, so they can focus on providing that crucial service for their community.
Local manufacturer Empire Industries was struck by a ransomware attack. They reached out to Kelser to assist with the remediation but found so much more in the ongoing partnership. See how Empire Industries improved their cybersecurity and reduced IT downtime with managed cybersecurity and vCIO services.
As they approached 100 years in business, Hoffman Auto Group was ready for a digital transformation. See how Hoffman Auto Group leveraged technology and worked with the Kelser team to streamline processes in order to strengthen relationships with their customers.
Investing in the right technology services for your business is essential. Our work is focused on small and medium sized businesses in our region so that we can foster an ongoing business relationship rather than a one time fix it and forget it philosophy.
From keeping up with cyber threats and compliance regulations to minimizing downtime and optimizing your infrastructure, IT demands can be a constant strain on your resources. That is why choosing the right managed service provider (MSP) is not a decision to be taken lightly.
We believe that an MSP should be more than just your IT provider- they should be your partner. We work to develop a complete understanding of your business’s objectives, requirements, and goals so that we can tailor our services to bring you the greatest benefit.
We are small enough to be responsive and big enough to get the job done and make sure your business has the technology it needs to be successful.
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