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Managed IT Services

You are an expert at running your business. You don’t need IT issues slowing your growth and productivity. Our comprehensive managed IT services ensures your IT is performing at its best and lets you focus on what matters most- your business.

IT Is Complicated - But You Shouldn’t Have To Worry About It

Is your business struggling with any of these IT challenges?
  • Security vulnerabilities
  • Slow performance and downtime
  • Outdated software or hardware and compatibility issues
  • Lack of internal IT resources
  • Lack of IT budget and high operational costs
  • Network performance and connectivity issues

These problems can cost your business productivity, time and worst of all money.

Get Your Managed IT Support Checklist


Focus on Your Business, We’ll Handle Your IT

A solution that works for every client regardless of industry, objectives, or budget.

Traditional or break/fix IT services are often reactive. The user calls someone to come fix things that stop working. This leads to possible downtime and unpredictable costs.

Managed IT services is a proactive and comprehensive solution that takes the weight of information technology management off your shoulders. You get a dedicated team of IT support specialists tailored to your business that handle everything for you so you don’t have to.

Your IT infrastructure is the lifeline of your business. You need it to work worry free 24/7.

That is why we are dedicated to being more than just your MSP and IT provider. We strive to be your trusted partner, focused on helping you succeed and ensuring your technology runs smoothly, securely and is perfectly positioned to support your business growth.

With the right IT support here's how your business will benefit:

Our Comprehensive Managed IT Services Includes:

  • Virtual Chief Information Officer (vCIO)
    Your Virtual Chief Information Officer blends deep understanding of your environment, the findings of your Technical Alignment Manager and the vast knowledge of current IT trends to provide actionable, strategic guidance and budgeting to be sure your technology strategy aligns with your business goals.
  • Technical Alignment Manager (TAM)
    Your Technical Alignment Manager learns and maintains a detailed knowledge of your specific infrastructure, identifying possible risks and keeping an eye on your overall IT environment. Your TAM regularly schedules on-site or virtual visits and performs proactive services to keep your environment healthy, secure and efficient.
  • Service Delivery Manager (SDM)
    Your Service Delivery Manager provides project management and acts as a liaison between our clients and internal resources for services needed outside of regular help desk support.
  • Unlimited 24/7 Help Desk
    Your technical issues are handled by a dedicated support staff that provides all the benefits of an enterprise-grade IT support help desk but with the attention, care and customer support that you would expect from your own in-house team.
  • Managed Servers 
    Our enterprise-grade server services keep your servers patched, updated and running at lightning-fast speeds.
  • Disaster Recovery & Business Continuity Planning
    With managed disaster recovery included, your data is backed up properly, verified and can be restored in a matter of minutes, making business continuity and disaster recovery easier.
  • Managed Network Monitoring
    You need a network that is reliable and free of bottlenecks, congestion, performance issues and failures. Our network services keep your network devices available, fast and capable of handling the demands of your environment including remote workers and cloud computing.
  • Managed Workstations With Automated Patching
    You need your workstations to be secure, up-to-date and working efficiently. With automated patching, vulnerabilities are closed and updates applied without downtime. We monitor the health of your devices, and plan ahead for upgrades, replacements and asset disposition.
  • Managed DNS-Based Protection
    Domain Name Services (DNS) are addresses used by the internet to locate different web sites. DNS-based protection ensures that the address you think you are going to is legitimate and has not been compromised before you get there. It protects against phishing attacks and can protect mobile users on and off your local network.
  • Managed Spam Filtering And Protection
    Anti-spam filters check your emails against industry-standard and your specifically defined criteria for spam and virus controls. Inbound and outbound items that fail these checks are quarantined and not delivered to reduce dangerous and unnecessary email and prevent the distribution of malware, spam and viruses to your contacts.
  • Managed Anti-Malware
    Anti-malware thwarts attacks that would penetrate standard antivirus software. Anti-malware defends before, contains during, and helps remediate after an incident. It constantly tracks programs, so you know exactly what’s running where and when across your endpoints and sends alerts if a program suddenly turns malicious.
  • Managed Employee Awareness Training
    When it comes to cybersecurity, users can be the weakest link. By training your team to learn how to identify and recognize common threats, how to protect your company information and understand their role in the security of the business, you can significantly reduce the possibility of your greatest asset becoming your weakest link. This includes custom reporting, ongoing monthly learning modules and custom simulated phishing attacks keeping cybersecurity top-of-mind.
  • Incident Notification And Remediation
    We provide notification of incidents that may occur in your environment and proactively recommend actions for remediation.
  • License Management
    Our managed IT solution provides management of all of your licenses seamlessly, freeing you up to manage your business.
  • Strategic IT planning
    This service, based on your priorities, ensures that you have the proactive strategic and budgetary guidance to align your IT planning with your business needs.
  • Quarterly Business Reviews
    We meet together regularly to keep the lines of communication open and ensure that we’re doing the things you need to help your business succeed. This includes reviews of your technical road map and budget planning.
  • Multi-Factor Authentication (MFA)
    We help you implement Multi-Factor Authentication (MFA) for your business. This adds an extra layer of security to your applications and systems making it significantly harder for unauthorized access.
  • Network Operations Center (NOC)
    Our network operations center (NOC) helps monitor network health, performance, and security 24/7. It allows our support team and engineers to troubleshoot issues before they affect your business. This proactive IT approach keeps your network running smoothly and efficiently.
  • Onsite Support
    Onsite support brings our engineers directly to you to resolve problems fast and minimize any downtime for your business. The ability to be onsite whenever you need it ensures you always have reliable IT support to fix any problems fast and get you back to running your business.
  • Remote Support
    Remote IT support lets our help desk engineers access your devices securely from the comfort of your seat. This flexibility allows you to work anywhere and still get fast, real-time guidance to fix any IT problems you may have.
  • 24/7 Emergency Support
    Our 24/7 emergency IT support ensures you have a lifeline, anytime, any day. No matter what tech meltdown you face, our help desk will be standing by to get you the technical support so that you can get back to work fast.
  • Advanced Cybersecurity Monitoring
    Advanced 24/7 cybersecurity monitoring monitors your network and IT infrastructure. It detects and responds to potential cyber incidents before you know there even there and keeps your business data safe and secure.
  • Internal Vulnerability Scan
    Regular internal vulnerability scans conducted by our engineers proactively help your business identify any potential security gaps before they can be exploited by hackers and keep your business operations secure.
  • External Penetration Testing
    External penetration testing helps simulate real-world cyber incidents. Our engineers act as malicious actors and identify weakness in your network, applications and IT environment. They uncover and help you fix any vulnerabilities before hackers can exploit them.
  • Mobile Device Management (MDM)
    Comprehensive mobile device management (MDM) allows your mobile devices to always be connected, updated, compatible and more importantly secure.
  • Workstation And Server Backup
    You get workstation and server backup solutions that help restore your data if disaster strikes ensuring your business never skips a beat.


A Dedicated Team For Your Business

Our team gets to know the intricacies of your business, so you get precise technology solutions and IT services tailored to your industry, regulatory requirements, customer base, and business goals.


Meet the Virtual Chief Information Officer (vCIO)

Your vCIO will bring their in-depth technical knowledge to provide the best possible technology solutions for your organization, leading you through strategic IT planning, budgeting, new initiatives, and big decisions. As your seasoned technology partner, they will provide advice and counsel on the most effective short- and long-term solutions to keep your business headed toward success.

Meet the Technical Alignment Managers (TAMs)

Your technical alignment manager is your hands-on expert who knows the ins and outs of your technology infrastructure and visits your site to make regular enhancements and address your task list. They work together with you to undertand you technology pain points, and define the tools and solutions you need to move your buisness forward.




Meet the Service Delivery Managers (SDMs)

Your service delivery manager is your liaison. They speak your language, but also the IT language our help desk engineers understand. They act as your translator and make sure your business objectives, projects and requirements become actionable plans so your business never misses a beat. They are a valuable asset to your team and take the guesswork out of your technology experience.

Every Business Is Unique - Get The Support That Works for You.

We get it- every business has unique needs and requirements. Whether it's daily IT support or full infrastructure management and network monitoring, we'll work closely with you to understand your specific needs and help you get the right service plan just for your business.

Standard Services

Standard IT Services

You have a small internal IT department or an IT guy and need someone to help augment his day-to-day functions we do that. You get enhanced it support that fills in any technology gaps you have.

Professional Services

Professional IT Services

You don’t want to think about IT at all and want someone to handle everything for you so you can focus on your business, we do that. You get fully managed IT support that gives you complete peace of mind.

While most businesses discover that one of our two service offerings fits their technology needs, we understand that you may need a customized service plan specifically tailored for your business - we do that too.

Learn More About Our Plans and Pricing

What Makes Kelser Different?

Kelser knows the importance of having an IT infrastructure that works with and for you. 

We take the time to understand your business. This helps us learn how best to use technology to meet your goals and determine if we are a good fit to work together. We provide the unbiased information you need to make the best IT decision for your organization, regardless of whether or not we work together.

Strategic Partnership
Cost Effective
Unlimited 24/7 Help Desk
No Surprises

Strategic IT experts including a Virtual Chief Information Officer (vCIO) and Technical Alignment Manager (TAM) keep you informed about the latest IT trends and technology solutions and work with you to plan for the future of your business. Through periodic business reviews, your vCIO provides a technology roadmap with budgetary guidance so there are no surprises. Your TAM visits your site regularly to work on a list of tasks identified and prioritized jointly with you.

Understanding your unique goals and IT infrastructure positions us to determine how IT can best support your organization. In addition to managed IT, we have the technical depth and expertise to help with projects that may fall outside your managed services agreement.

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Many small and medium-sized businesses struggle to afford to hire and retain the full complement of IT experts they need to care for their IT infrastructure. For one predictable monthly expense, you gain the confidence of a deep bench of expertise without bearing the cost of hiring your own staff.

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Whether you have 5 tickets in a month or 50, they are covered. Users have unlimited access to our 24/7 help desk so they have the IT support they need when they need it.

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We are on top of the latest trends in cybersecurity and data security. Managed verified backups enable business continuity and faster disaster recovery in the event of a breach.

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In short, we treat your business as it if were our own. Trust. Comfort. Confidence. You always know what to expect.

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Success Story: Old Mystic Fire Department

Old Mystic Fire Department provides vital emergency services in the community. Together, we implemented technology solutions that minimize downtime and address their unique needs, so they can focus on providing that crucial service for their community.


Success Story: Empire Industries

Local manufacturer Empire Industries was struck by a ransomware attack. They reached out to Kelser to assist with the remediation but found so much more in the ongoing partnership. See how Empire Industries improved their cybersecurity and reduced IT downtime with managed cybersecurity and vCIO services.


Success Story: Hoffman Auto Group

As they approached 100 years in business, Hoffman Auto Group was ready for a digital transformation. See how Hoffman Auto Group leveraged technology and worked with the Kelser team to streamline processes in order to strengthen relationships with their customers. 


Technology Services For Businesses In Hartford & Throughout Connecticut

Investing in the right technology services for your business is essential. Our work is focused on small and medium sized businesses in our region so that we can foster an ongoing business relationship rather than a one time fix it and forget it philosophy.

From keeping up with cyber threats and compliance regulations to minimizing downtime and optimizing your infrastructure, IT demands can be a constant strain on your resources. That is why choosing the right managed service provider (MSP) is not a decision to be taken lightly. 

We believe that an MSP should be more than just your IT provider- they should be your partner. We work to develop a complete understanding of your business’s objectives, requirements, and goals so that we can tailor our services to bring you the greatest benefit.

We are small enough to be responsive and big enough to get the job done and make sure your business has the technology it needs to be successful.

Learn More About Managed IT Services

Leave Your IT Issues Behind

Let's Connect - Our Process Is Simple:

1. Fill out this easy form so we can get in touch.

2. We'll reach out, schedule a 15-minute call to see how we can help.

our promise to you:

We value your privacy and your trust is paramount to us. Your information is kept confidential, and we promise a respectful communication approach – no intrusive calls or emails, just the information you need.