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Managed Services

Manage Forward, our comprehensive managed services offering, turns your IT department from an operating drain into a critical business asset.

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Comprehensive Managed Services

We give you peace of mind and get you back to what’s really important—running your organization more smoothly and profitably—while we keep everything going behind the scenes.

If you’re like most of our clients, you don’t want to know about all the inner workings of your IT infrastructure. You simply care about the end result - that it works when you need it. Unfortunately, it’s rare that you’re able to take such a hands-off approach. Most times, employees spend their valuable time putting out fires and keeping the lights on, instead of engaging in more productive, strategic activities.

This is where we can help. Manage Forward, our comprehensive managed services offering, turns your IT department from an operating drain into a critical business asset.

Manage Forward includes support for your entire IT infrastructure: software, hardware, and configuration. You’ll get all the benefits of a faster, reliable, more secure environment—at a fraction of the expense of hiring an in-house team. The recurring monthly cost of our managed services makes your IT budget predictable and scalable as your company grows and evolves.

Manage Forward Service Levels

There’s a solution that works for every client regardless of industry, objectives, or budget.

Because the needs of every client are different, we provide multiple service levels, and can tailor each to best meet your company’s needs.

Our team of certified systems engineers monitors your environment in search of performance issues and points of optimization. No matter which level you’re in, you always have access to a dedicated Service Delivery Manager who coordinates everything for you.

Get Started With Managed Services

Manage Forward At A Glance

Manage Forward Service Levels
Reactive
Proactive
Fully Managed
Service Delivery Manager
Anti-Malware Licensing
Automated Monitoring
Incident Notification
Managed Anti-Malware
Quarterly Service Reviews
Automated Patching (OS + 3rd Party)
Automated Maintenance
Incident Remediation*
Strategic IT Planning*
Unlimited Technical Support*
Manage Forward Service Levels

Reactive

Service Delivery Manager
Anti-Malware Licensing
Automated Monitoring
Incident Notification
Managed Anti-Malware
Quarterly Service Reviews
Automated Patching (OS + 3rd Party)
Automated Maintenance
Incident Remediation*
Strategic IT Planning*
Unlimited Technical Support*

Proactive

Service Delivery Manager
Anti-Malware Licensing
Automated Monitoring
Incident Notification
Managed Anti-Malware
Quarterly Service Reviews
Automated Patching (OS + 3rd Party)
Automated Maintenance
Incident Remediation*
Strategic IT Planning*
Unlimited Technical Support*

Fully Managed

Service Delivery Manager
Anti-Malware Licensing
Automated Monitoring
Incident Notification
Managed Anti-Malware
Quarterly Service Reviews
Automated Patching (OS + 3rd Party)
Automated Maintenance
Incident Remediation*
Strategic IT Planning*
Unlimited Technical Support*

* Incident Remediation and Technical Support services are available as add-ons to Reactive and Proactive plans

Success Story

Next-gen technology provides global network security

World-class security manages threats facing Connecticut-based modern global manufacturer's network

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Kelser’s expertise in both security and firewalls helped navigate a complex upgrade and migration process. We used our experience to assess the situation, give a real-world implementation plan, and then help our customer immediately see value from their investment.

How Can Managed Services Move Your Business Forward?

Get in touch to schedule a consultation.

We'd love to learn more about the specific roadblocks that could be holding you back and discover together how we can remove them to get your business moving towards its goals. Get started by completing the form so we can reach out to you.