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Managed IT Support

While you are an expert at running your business, you are probably not an IT expert. You likely aren’t interested in all of the details. You just want your IT to be efficient, available and secure. Managed IT support makes that happen.

Managed IT Support is...

Managed IT Support is a proactive way to make sure your IT infrastructure supports your business. With a predictable monthly cost, you get the services you need to keep your business running smoothly and safely.

Are IT Managed Services Right For Your Organization?

Managed IT Support - Defined

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Our Comprehensive Managed IT Support Includes:

  • vCIO (Virtual Chief Information Officer)
    Your Virtual Chief Information Officer blends deep understanding of your environment, the findings of your Technical Alignment Manager and the vast knowledge of current IT trends to provide actionable, strategic guidance and budgeting to be sure your technology strategy aligns with your business goals.
  • TAM (Technical Alignment Manager)
    Your Technical Alignment Manager learns and maintains a detailed knowledge of your specific infrastructure, identifying possible risks and keeping an eye on your overall IT environment. Your TAM regularly schedules on-site or virtual visits and performs proactive services to keep your environment healthy, secure and efficient.
  • Service Desk
    Your technical issues are handled by a dedicated support staff that provides all the benefits of an enterprise-grade IT support help desk but with the attention, care and urgency that you would expect from your own in-house team.
  • Managed Servers Including Disaster Recovery
    Our enterprise-grade server services keep your servers patched, updated and running at lightning-fast speeds. With managed disaster recovery included, your data is backed up properly, verified and can be restored in a matter of minutes, making business continuity and disaster recovery easier.
  • Managed Network
    You need a network that is reliable and free of bottlenecks, congestion, performance issues and failures. Our network services keep your network available, fast and capable of handling the demands of your environment including remote workers and cloud computing.
  • Managed Workstations With Automated Patching
    You need your workstations to be secure, up-to-date and working efficiently. With automated patching, vulnerabilities are closed and updates applied without downtime. We monitor the health of your devices, and plan ahead for upgrades, replacements and asset disposition.
  • Automated Monitoring
    Our automated tools and systems monitor your IT environment 24/7, notifying us of unusual activity, so that we can act quickly to minimize the impact.
  • Email Support
    You need mail systems that are efficient, available and meeting the needs of your business; keeping employees and customers connected wherever they are located. We handle day-to-day technical issues as well as big-picture considerations to keep employees and clients connected.
  • Managed DNS-Based Protection
    Domain Name Services (DNS) are addresses used by the internet to locate different web sites. DNS-based protection ensures that the address you think you are going to is legitimate and has not been compromised before you get there. It protects against phishing attacks and can protect mobile users on and off your local network.
  • Managed Spam Filtering And Protection
    Anti-spam filters check your emails against industry-standard and your specifically defined criteria for spam and virus controls. Inbound and outbound items that fail these checks are quarantined and not delivered to reduce dangerous and unnecessary email and prevent the distribution of malware, spam and viruses to your contacts.
  • Automated Maintenance
    Scheduled automatic maintenance happens behind the scenes and keeps systems up-to-date, while minimizing downtime.
  • Incident Notification And Remediation
    We provide notification of incidents that may occur in your environment and proactively recommend actions for remediation.
  • License Management
    Our managed IT solution provides management of all of your licenses seamlessly, freeing you up to manage your business.
  • Managed Anti-Malware
    Anti-malware thwarts attacks that would penetrate standard antivirus software. Anti-malware defends before, contains during, and helps remediate after an incident. It constantly tracks programs, so you know exactly what’s running where and when across your endpoints and sends alerts if a program suddenly turns malicious.
  • Service Delivery Manager
    Provides project management and acts as a liaison between our clients and internal resources for services needed outside of regular help desk support.
  • Strategic IT planning
    This service, based on your priorities, ensures that you have the proactive strategic and budgetary guidance to align your IT planning with your business needs.
  • Quarterly Business Reviews
    We meet together regularly to keep the lines of communication open and ensure that we’re doing the things you need to help your business succeed. This includes reviews of your technical road map and budget planning.
  • Managed Employee Awareness Training
    When it comes to cybersecurity, users can be the weakest link. By training your team to learn how to identify and recognize common threats, how to protect your company information and understand their role in the security of the business, you can significantly reduce the possibility of your greatest asset becoming your weakest link. This includes custom reporting, ongoing monthly learning modules and custom simulated phishing attacks keeping cybersecurity top-of-mind.

 

Meet the Virtual Chief Information Officer (vCIO)

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Meet the Technical Alignment Managers (TAMs)

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Meet the Service Delivery Managers (SDMs)'

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Meet the Service Desk

Team

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What Makes Kelser Different?

Kelser knows the importance of having an IT infrastructure that works with and for you.

We take the time to understand your business. This helps us learn how best to use technology to meet your goals and determine if we are a good fit to work together. We provide the unbiased information you need to make the best IT decision for your organization, regardless of whether or not we work together.

  • Strategic Partnership
    Strategic IT experts including a Virtual Chief Information Officer (vCIO) and Technical Alignment Manager (TAM) keep you informed about the latest IT trends and technology solutions and work with you to plan for the future of your business. Through periodic business reviews, your vCIO provides a technology roadmap with budgetary guidance so there are no surprises. Your TAM visits your site regularly to work on a list of tasks identified and prioritized jointly with you.

    Understanding your unique goals and IT infrastructure positions us to determine how IT can best support your organization. In addition to managed IT, we have the technical depth and expertise to help with projects that may fall outside your managed services agreement.

  • Cost Effective
    Many small and medium-sized businesses struggle to afford to hire and retain the full complement of IT experts they need to care for their IT infrastructure. For one predictable monthly expense, you gain the confidence of a deep bench of expertise without bearing the cost of hiring your own staff.

  • Unlimited Service Desk
    Whether you have 5 tickets in a month or 50, they are covered. Users have unlimited access to our service desk so they have the support they need when they need it.

  • Security
    We are on top of the latest trends in cybersecurity and data security. Managed verified backups enable business continuity and faster disaster recovery in the event of a breach.

  • No Surprises
    In short, we treat your business as it if were our own. Trust. Comfort. Confidence. You always know what to expect.

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Success Story: Old Mystic Fire Department

Old Mystic Fire Department provides vital emergency services in the community. Together, we implemented technology solutions that minimize downtime and address their unique needs, so they can focus on providing that crucial service for their community.

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Success Story: Empire Industries

Local manufacturer Empire Industries was struck by a ransomware attack. They reached out to Kelser to assist with the remediation but found so much more in the ongoing partnership. See how Empire Industries improved their cybersecurity and reduced IT downtime with managed cybersecurity and vCIO services.

Success Story: Hoffman Auto Group

As they approached 100 years in business, Hoffman Auto Group was ready for a digital transformation. See how Hoffman Auto Group leveraged technology and worked with the Kelser team to streamline processes in order to strengthen relationships with their customers. 

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The Advantage of Managed IT Support

A solution that works for every client regardless of industry, objectives, or budget.

Traditional IT services are often reactive. The user calls someone to come fix things that stop working. This leads to possible downtime and unpredictable costs.

With managed IT support, your provider continuously monitors your IT environment to make sure it’s running at peak efficiency, minimizing downtime for your business.

This proactive approach maximizes efficiency, security, and availability of your IT infrastructure while minimizing potential losses of money and productivity caused by unexpected downtime. It also makes budgeting easier because you pay one predictable amount each month.

Learn More About Managed IT Support

Make Your IT Problems Go Away - 3 Easy Steps

Fill out the form and watch the video below where our content manager, Karen, explains what happens next.

  1. Fill out the simple form.
  2. Meet with an IT professional for a discovery call.
  3. Never worry about your IT and let us bring the right solution to your business.