You need IT support that keeps your business secure, available and resolves your IT issues efficiently and quickly.
Technology issues are inevitable, frustrating and can cost your business time and money. You need the confidence that your IT support partner will respond and resolve IT issues quickly and efficiently.
What is a Service Desk?
Every IT issue that impacts your business is important. When your IT acts up, your service desk gets the issue resolved. A simple issue can be quickly resolved by a dispatcher. A more complex situation will be escalated to a specialized engineer.
When should you submit a service ticket to the Service Desk?
When your IT device isn't working as usual, submit a ticket right away, so small issues don't turn into complex ones.
You may submit tickets via email to servicerequest@kelsercorp.com or via phone at 800.647.5316. Both options receive the same level of service and response time.
Include as much information as possible. Include the number of people affected, the urgency, the best time and way to reach you, and any error messages you are receiving (include a screenshot). The more information, the quicker your resolution!
You have unlimited access to our service desk and should submit a service ticket any time you have an issue with your device.
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You will receive an email from our service desk confirming that your service request has been received. This email will include a window of time in which we will contact you to address the IT issue. If the time isn't convenient, we can reschedule.
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There is a guaranteed 4-hour response time, but it usually takes less than 1 hour.
Factors that may affect resolution time include:
Our goal is always to resolve your issue in the most efficient and effective way possible.
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IT service requests are important. Here's everything you need to know.
Here’s how to submit a ticket with the Kelser help desk as well as what happens after.
Want to resolve your IT issues fast? An IT service desk manager tells you everything you need to know!
What makes a help ticket "critical"? Label a ticket to expedite service and better use IT resources.
Why does it take so long to get IT issues fixed? 4 key pieces of information to expedite service.
You should fill out this form if:
✔️You need IT support that meets your business goals
✔️ You need help with cybersecurity to secure your company's data
✔️You need a clear strategic IT plan to support your business growth
