How do I submit a helpdesk ticket to Kelser Corporation? How are IT helpdesk service tickets assigned? I have multiple technical issues—do I need to submit a separate request for each one? How are helpdesk requests prioritized? How long can I expect to wait to get my IT problem resolved?

Why is my computer so slow? I can’t connect to the internet. I’ve forgotten my password and can’t log in to my computer. I accidentally deleted an important file. I think I have a virus on my PC.

So, you’ve started your search for a local managed IT service provider (MSP) to solve your IT pain points and help you use your technology to gain a competitive edge.

Just like businesses in the private and public sectors, schools, and other institutions, nonprofits rely on technology to function effectively.

Microsoft’s decision to end support for its Windows 10 operating system this fall means that businesses will need to ensure that their hardware can support the Windows 11 upgrade.

For small and medium-sized businesses, maximizing uptime is the name of the game. The reality is, however, that sometimes your technology can fail, leaving you scrambling to continue running your business.

Does your business need to upgrade your Windows 10 devices to Windows 11 before Microsoft’s planned October 14th cut-off date for technical support, updates, and security patches.

Ransomware attacks are on the rise, with a growing number of organizations across a broad spectrum of industries becoming ensnared in its wide-reaching tentacles.