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Kelser Blog, Media, and News

All the latest Kelser news, media appearances, event recaps, press releases, and articles covering topics such as cybersecurity, business continuity, disaster recovery, networking and managed services, in one convenient place.

Blog Feature

Managed Services | IT Support

By: Lisa Carroll
January 12, 2023

Important purchases demand due diligence. When purchasing a new vehicle, for example, you know the manufacturer suggested retail price (MSRP) and what options are included. But there are usually fees that aren’t included in the MSRP. 

Blog Feature

Managed Services | IT Support

By: Patrick Martin
January 11, 2023

When considering options for external IT support, the two choices are break/fix providers and managed IT support. Some break/fix providers offer block hours of IT support. In this article, we’ll explore the pros and cons of this option. 

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Improving Your Cybersecurity Posture Isn't as Hard as it Sounds

Start improving your cybersecurity posture now with this ebook, free when you subscribe to our blog.

Blog Feature

Business Continuity | Managed Services

By: Karen Cohen
January 10, 2023

Editor's note: This article was originally published in 2019, but has been updated to reflect the latest information. 

Blog Feature

Managed Services | IT Support

By: Lisa Carroll
January 06, 2023

You’ve seen the signs and know that you need to take action. Your IT needs support. You either have no IT staff or you have a small internal IT organization that is not robust enough to support your organization. As a business leader, you’re thinking about your options. 

Blog Feature

Cybersecurity

By: Tim Colby
January 06, 2023

If you are considering implementing multi-factor authentication (MFA), you’ve likely heard three common concerns: it’s expensive, it’s difficult to implement, and it negatively affects productivity.

Blog Feature

Managed Services | IT Support

By: Lisa Carroll
January 05, 2023

Editor's note: This article was originally published in 2021, but has been updated and revised to include a more comprehensive list of questions. Every day I answer questions from customers and potential customers about working with external IT service providers. Many leaders of small and medium-sized businesses consider outsourcing IT to realize the benefits of a full-time IT staff without incurring the expense. IT providers can provide a wealth of knowledge and experience that many businesses would love to have on staff, but can’t afford. The right partnership can enhance the security, availability, and efficiency of your business.  But, choosing the wrong IT provider can yield long-lasting effects. You could be locked into an expensive multi-year contract that doesn’t fit your business needs, or even suffer cyberattacks, data loss, and downtime. I'm writing this article to provide a comprehensive list of common (and not so common) questions you can use when interviewing IT service providers to ensure that you get the right provider for you. Based on my daily interaction with current and potential customers and more than 20 years of IT industry experience, the list I'll provide in this article will be a valuable resource when you are evaluating IT service providers.  I’ll provide an easy-to-understand listing of the critical questions to ask to ensure you have all of the information you need to make this important decision.  After you read this article, you’ll feel confident that you have done your homework and will be equipped to make the best IT support choice for you. 

Blog Feature

Managed Services | IT Support

By: Lisa Carroll
December 30, 2022

Most medium-sized businesses don’t have a full complement of IT professionals on staff to provide the total care their technology infrastructure demands. The fact of the matter is that it is an expensive proposition to get all of the experts you need. 

Blog Feature

Managed Services | IT Support

By: Lisa Carroll
December 30, 2022

When evaluating options for IT support, leaders of small organizations often struggle with choosing between a break/fix provider or a managed IT support partner. There are a lot of factors to consider including cost sharing, efficiency, security, predictability, and strategic alignment.

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