As I’ve been working remotely for the past several weeks, I started thinking about all the different software that’s replaced our typical office interactions. The conference room has been replaced by video conferencing software like Zoom. Popping over the cubicle wall to talk has now become instant messaging like Slack. Email and phone are basically the same – especially if you have a soft phone or VoIP capability. File sharing and collaboration is also, depending on what you had setup previously, mostly the same with software like Dropbox or your traditional file servers accessed through a VPN. But what all this software doesn’t replace is the platform to have all these interactions happen and interact with one another. Previously that was the office itself.
Over time, you’ve noticed some of the classic signs that you need extra help with your organization’s IT function: You’re struggling to hire someone with the skills or expertise you require for a particular job. As employees fight to resolve the most critical IT problems, your routine low-level maintenance activities are falling by the wayside. There’s limited bandwidth to work on long-term strategic projects that can bring more value to your business.
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The MetroHartford Alliance’s “Pulse of the Region” radio show recently dedicated an episode to the IT collaboration between Kelser Corporation and Hoffman Auto Group. The conversation is a great example of a premier Connecticut company taking a proactive approach to cybersecurity and technology infrastructure through a partnership with Kelser.
Technology plays an increasingly crucial role in organizations of all sizes and industries. That’s one reason why 89 percent of companies expect their IT budgets to grow or stay the same in the next year. However, when times get tough and businesses need to cut corners, the IT department is often among the first targets for cost reduction.
As a managed services provider in Connecticut, we often get asked about the pros and cons of having internal or outsourced IT services. There are benefits to both, but the right decision usually comes down to the specific needs of the individual organization.
Joining forces with an IT managed services provider (MSP) gives you the benefits of having a full-time IT staff, without the full-time expenses that go with them. MSPs can enrich even small and medium-size businesses with a wealth of IT knowledge and experience that wouldn’t be available at the same price point with in-house employees.
Every IT department can agree that achieving maximum efficiency is an important goal for them to work towards. Unfortunately, far too many companies aren’t able to reach this goal. According to a survey by Deloitte, only 22 percent of chief information officers agree that they have a high-performing IT culture.
Throughout our decades in the IT business, we’ve heard every reason in the book for why you don’t actually need a local IT managed services provider (MSP):