Here at Kelser, we’ve been in the IT consulting business for nearly four decades. By now, we’ve heard every excuse in the book from companies who don’t want to take a proactive approach to network security services.
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Many managed service providers (MSPs) will tell you that they offer network security services—but how do you know that their offerings are actually high-quality and useful to you as an organization?
Your network is one of the most critical parts of your business—which means that any technical issues will come at a high price. According to a study by ITIC Corporation, 81 percent of organizations estimate that a single hour of downtime would cost their business $300,000 or more.
The “as a service” business model, in which third-party consulting firms provide IT services to customers on a subscription basis, has been nothing short of a revolution. In particular, network as a service (NaaS) has saved many companies from having to build their own networking infrastructure in-house. Configuring and operating devices such as routers, WAN optimizers, and firewalls is no easy task even for IT experts.
Maybe your in-house IT staff is overworked, or perhaps you simply don’t have the expertise necessary to build a robust network infrastructure. Whatever the reason may be, a growing number of businesses have chosen to outsource much of the heavy lifting to a network services company. Although there are many network services providers out there, not all of them are the right fit for your business. However, just because you’re not an IT company doesn’t mean that you aren’t able to evaluate potential IT partners. Below, we’ll discuss the six most important traits that you should look for in a network services company.
What Are Managed Services? Managed services are the IT operations, functions, and processes that an organization chooses to outsource to a third-party external managed services provider (MSP). The organization signs a contract with the MSP known as the service level agreement (SLA) that outlines the MSP’s roles and responsibilities when monitoring and managing your IT services.
What are Network Support Services? Network support services focus on the maintenance of an existing business network.