What Are Managed Services? Managed services are the IT operations, functions, and processes that an organization chooses to outsource to a third-party external managed services provider (MSP). The organization signs a contract with the MSP known as the service level agreement (SLA) that outlines the MSP’s roles and responsibilities when monitoring and managing your IT services.

In many ways, Connecticut is a state in search of an identity. Could we become known as the Cybersecurity state? In Europe, some already know us that way. After a very enlightening conversation with Art House, Chief Cybersecurity Risk Officer for the State of Connecticut toward the end of last year, he was gracious enough to come back to the Kelser offices this fall for a follow up interview to give us the latest on the global cybersecurity landscape and how Connecticut fits in.

A well-known Connecticut business recently hired Kelser to hack them. Here’s how we did it. Over the past year, we’ve been working with Hoffman Auto Group, one of Connecticut’s largest auto dealers, to strengthen their cybersecurity posture and make sure their customer data is as safe as possible. After putting all the latest technology in place, it came time to address employee awareness since most cyber-attacks involve human error.

Managed security services are network security services that have been outsourced to a service provider. This provider will administer outsourced monitoring and management of security devices and systems.

What Does a Managed Security Service Provider do? A managed security service provider (MSSP) provides outsourced monitoring and management of security devices and systems.

IT hardware, like cars, are depreciating assets. As soon as you drive them off the proverbial lot, they begin to lose value. The reason for this depreciation is twofold: the product will eventually wear down, and newer models will be released with greater specs. Keeping this in mind, how often should you refresh your IT assets? To understand the answer to this question, let’s look at the IT-asset lifecycle management. 

A managed network is a type of communication network that is built, operated, secured and managed by a third-party service provider.

Many times, when looking for a managed service provider (MSP), price is the main issue that floats to top of mind. Unfortunately, you likely don’t have an unlimited pot of money to work with and this can cause you to lose track of why you’re looking for an MSP in the first place. While cost is a factor, it’s important not to overlook the fact that you’re looking for a trusted partner that can help move your organization forward by transforming your IT department from an operating drain into a critical business asset.