Information technology blog, cybersecurity blog

A growing cybersecurity threat is employing new methods to carry out social engineering attacks by impersonating employees and C-suite executives alike, bypassing traditional cybersecurity controls.

As a small or medium-sized business owner, you’re an expert at running your business. You know it inside and out. But when it comes to your IT, you may need some help evaluating your options.

Let’s face it. Technology makes the world go ‘round.

If you’ve never used managed IT services before or you’re considering switching providers, you may have the false impression that they’re all alike.

Are frequent technology issues disrupting your business workflow? Want to find out if there are any hidden vulnerabilities lurking within your IT environment and how to fortify your defenses against evolving cyber threats?

How do I submit a helpdesk ticket to Kelser Corporation? How are IT helpdesk service tickets assigned? I have multiple technical issues—do I need to submit a separate request for each one? How are helpdesk requests prioritized? How long can I expect to wait to get my IT problem resolved?

Why is my computer so slow? I can’t connect to the internet. I’ve forgotten my password and can’t log in to my computer. I accidentally deleted an important file. I think I have a virus on my PC.

So, you’ve started your search for a local managed IT service provider (MSP) to solve your IT pain points and help you use your technology to gain a competitive edge.