Your senior network engineer just quit without warning. Or maybe a hacker penetrated your firewall. Or you’ve had a recent workforce reduction that’s affected your IT department.
If you’ve been in the IT world for any length of time, you’ve likely noticed that it’s getting harder and more expensive to find and retain the range of technical experts needed to care for your network.
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If you work for a small- to medium-sized business (SMB) and are responsible for managing IT, you may feel like you are caught between a rock and a hard place. Your IT staff (if you have one) is likely no more than a few people. This results in a limited knowledge base and technical skillset, while the daily tasks seem unlimited.
Due to a combination of high demand and fewer qualified resources, IT professionals are a hot commodity, and retention issues abound. Many small- to medium-sized businesses (SMBs) don’t have the resources to hire IT professionals who, with the appropriate technical skills and certifications, can often demand a six-figure salary in today’s market.
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When you own or work for a small or medium-sized business (SMB), you juggle a multitude of competing demands: delivery deadlines, employee turnover, customer satisfaction, cash flow, and more. As you do the cost-benefit analysis on the fly, it can be tempting to do everything yourself because it may seem faster, easier and cheaper. You may think that partnering with an IT managed services provider (MSP) is only cost-effective for bigger businesses with a big budget.
Strategic IT management can make the difference between success and failure for any organization. Whether it’s managing service requests efficiently, making sure your backups are really backing up, or planning for an upcoming software refresh, having dedicated IT resources that are appropriate for your business is key.