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Jim Parise

By: Jim Parise on August 23, 2022

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What Makes Kelser Different From Other Managed IT Support Providers?

Managed Services | IT Support

If you are looking for an IT support provider, you may be finding the whole process overwhelming. There are a lot of things to think about and it can be next to impossible to compare apples to apples. Each provider seems to call things by different names or include different things in their service, right? 

At Kelser, we are committed to providing honest, unbiased information in our blog posts. That’s why the majority of our blog content focuses on providing the information business leaders like you need to be able to make the IT decision that is best for you.

Having said that, people often ask us what makes Kelser different from other IT support providers. 

This article is designed to tackle that question head-on because we understand that if customers are asking, we need to provide an honest answer. Just like many of us were taught in school, the chances are good that if you have a question, someone else is wondering the same thing. We’ve applied the same philosophy here. 

I’ve been working in the IT industry for 24 years, so I know the important ways in which Kelser differs from other providers and the impact that can have for businesses like yours. After reading this article, you’ll understand what separates us from the rest of the pack. 

And, don’t just take our word for it. We encourage you to talk with several providers. We know this means that we may or may not end up working together. It’s a risk we are willing to take because we believe there is a right fit for everyone. 

Rather than sell our solution, we are honestly most interested in you finding the IT provider that works best for you

Whether you work with us or another provider, we want to be an educational resource for business leaders who aren’t necessarily IT experts. We want to provide the information you need to make an educated decision about your IT provider.

So, let’s get started!

10 Ways Kelser Is Different From Other IT Providers

As I said earlier, we are often asked what makes Kelser different from other IT providers, so we are deviating from our normal educational blog posts to answer the question. 

Here are 10 ways we are different: 

  1. We’ve been in the IT business for more than 40 years and are constantly adapting and finding new ways to provide IT support that meet the changing needs of business leaders like you.

  2. Rather than using traditional sales tactics, we educate business consumers like you about how IT can best support your business strategy and goals to position your organization for future success so you can decide the best fit for your IT needs.

  3. Whether you are a large enterprise customer or a small to medium-sized business, we have the experience, skill set and incredible people to keep your business IT infrastructure safe, available, and efficient.

  4. Your IT infrastructure is unique. We learn all of its quirks, so that solutions are quick and accurate the first time. (Check out our latest customer satisfaction scores!)

  5. Before we even begin working together, we work to understand your technology pain points and business goals so that the IT strategy we design together will support your success.

  6. Your business is constantly changing. Your business may be growing. Your employee base may be increasingly remote. You may be focused on maintaining competitiveness in your business sector or meeting changing regulatory requirements.  We have the flexibility and foresight to adapt to your changing business IT requirements.

  7. You are an expert at running your business, but most likely not an IT expert. Our team partners with you to develop a strategic, proactive IT strategy to ensure that your technology is always ready for what’s next.

  8. Your business deserves an IT partner that is small enough to be responsive and big enough to get the job done. Kelser has long-standing relationships with OEMs and vendors as well as a full complement of IT professionals on staff (including vCIOs, TAMs, SDMs and Technical Solutions Architects).

  9. You need an IT partner that provides an honest assessment of what you really need (rather than focusing on what they can get you to buy). Kelser is focused on doing what is right for your business.

  10. We offer expert advice that gives you the ability to make the right IT decisions for your business. As your guide in the IT industry, we help you make the most of your IT investment.

Ready To Take The Next Step?

Now you know the things that make Kelser different. We’ve been in business for over 40 years! (And, we’re not sitting on our laurels, but instead are committed to adapt and find new ways to provide the IT support you need.) We are committed to educating business leaders like you about IT solutions so you can decide for yourself what makes the most sense. 

Our solutions work together to keep your IT infrastructure safe, available, and efficient. We work with you to learn the quirks of your unique environment so that issues are resolved quickly and accurately the first time. We work to understand your technology pain points and goals before we even begin working together. 

We build a relationship based on frequent communication and have the flexibility and foresight to adapt to your changing business needs. Together we develop a strategic, proactive IT strategy that supports your business goals. 

We have long-standing relationships with OEMs and vendors that you need as well as a full complement of seasoned IT professionals that is small enough to be responsive, but with a network that’s big enough to get the job done.

We pride ourselves on honesty: we want what’s best for your business. When your business succeeds, we succeed. And, we offer you the expertise to make the most of your IT investment

The next step is up to you!

If you haven’t already, we encourage you to check out several IT providers. Find out what they offer and how they are prepared to support your organization.  

If you have already taken that step, like what you’ve learned about Kelser, and are ready to learn more about whether we would be a good fit for your organization, reach out by clicking on the button below and one of our IT experts will contact you within 24 hours.

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About Jim Parise

Jim, president of Kelser, is all about the integration of business and technology. He helps maintain our focus on how technology can help solve our clients’ business challenges.

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