Job Title: Help Desk Manager
Location: 43 Western Boulevard, Glastonbury, CT
Type: Full Time
Reports to: VP of Engineering & Managed Services
The Help Desk Manager will be the primary resource, supervising Help Desk staff who will monitor and provide technical support for both managed services and traditional customers. Inbound technical support (service desk) for managed service accounts represents an important portion of the responsibility for this position. Specifically, the HD Manager will be responsible for supporting infrastructure systems and software, such as: Windows Desktop, Windows Server, Mac OS, printing, basic network, patch/anti-virus management, backup and mobility.
This position is external customer-facing and communication, and customer service skills are critical. The position may include nights, weekends, and holiday coverage. A successful HD Manager will become a very valuable and contributing part of the Kelser culture.
If you’re an energetic professional who seeks to work with a dynamic IT managed service provider, please submit your resume and cover letter to careers@kelsercorp.com .
We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement. The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.
Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.
The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.
Kelser Corporation is an equal opportunity employer.
