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Virtual Chief Information Officer (vCIO)

Job Title: Virtual Chief Information Officer
Location: Glastonbury, CT
Type: Full Time
Reports to: VP, Engineering Services

We are looking for an energetic, customer facing Virtual Chief Information Officer. The vCIO will provide strategic IT planning, budgeting, direction to our managed services clients. This role focuses primarily on the business relationship with the client and leveraging technical resources to improve their operational efficiencies. Client satisfaction, contract renewals, and uncovering additional sales opportunities are the responsibility of the vCIO. The ideal candidate will possess 3+ years of experience with IT Strategic Management, focused on driving strategic initiatives and client success by understanding their client’s business and aligning technology to meet requirements. This position is external customer facing, so communication and customer service skills are extremely important. A successful vCIO will become a valuable and contributing part of the Kelser culture. If you seek to work with a dynamic, professional IT services company please submit your resume and cover letter to careers@kelsercorp.com

  • Promote Kelser products and services
  • Support Kelser and external customers with:
    • Conduct regular status and business review meetings for each client to understand short and long term business goals
    • Create, present, and implement annual technology roadmaps, budgets, and reports for each client
    • Communicate potential risks related to cybersecurity, network security and industry specific compliance
    • Identify new opportunities to use technology to streamline business processes
    • Oversee internal support and engineering resources to ensure successful delivery of services to clients
    • Educate clients on current technology trends relevant to their specific industry
  • Technical Knowledge Requirements:
    • Operating Systems (OS: Windows Server and desktop, Linux, Apple and VMware vSphere/ESXi)
    • Microsoft Platform
    • Security (Managed Antimalware, OS and 3rd party patching)
    • Email (Microsoft Hosted Exchange / Office 365, SMTP services, anti-spam/anti-virus)
    • Network Security (integrated security solutions and vulnerability scanning / remediation)
  • Availability on a scheduled basis for off-hours and/or on-call assignments
  • 5+ years of progressively responsible IT Management. Prior client management or MSP experience a plus.
  • Proven ability to manage communication and relationships with senior executive business stakeholders.
  • Experience in the IT budgeting process
  • Bachelor’s degree or equivalent experience.
  • Additional technical or industry certifications a plus.
What We Offer You
  • Medical/Dental/Eye Care Insurance with Reimbursed Deductible
  • Open Paid Time Off
  • 401(k)
  • Profit-Sharing
  • Short Term/Long Term Disability Insurance
  • Free Parking
  • Life Insurance
  • Paid Holidays
  • Employee Purchase Program
  • Free Coffee
  • Personal and Professional Development
  • Collaborative work environment

Kelser Overview

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.

We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement. The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.

Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.

Kelser Corporation is an equal opportunity employer.