Virtual Chief Information Officer (vCIO)

Job Title: Virtual Chief Information Officer (vCIO)
Location: Glastonbury, CT
Type: Full Time
Reports To: President

We are looking for an experienced, enthusiastic Virtual Chief Information Officer (vCIO) to provide strategic IT planning, budgeting, and expert guidance to our managed services clients. The person best suited for this role will be able to skillfully and tactfully develop and nurture our business relationships with clients by leveraging technical resources to improve their operational efficiencies and fuel their business.

The vCIO will work directly with the client’s key stakeholders and is responsible for maintaining client satisfaction and uncovering additional sales opportunities. In addition, the person will collaborate cross-departmentally as a resource to our internal stakeholders. Since this position is customer-facing, strong interpersonal and customer service skills are essential.

A successful vCIO will become a fundamental part of the fabric of Kelser. If you’re a motivated self-starter with a customer-oriented, can-do attitude, and you want to work for a growing, family-owned managed IT services company, please submit your resume and cover letter to careers@kelsercorp.com.

Duties & Responsibilities

Develop and execute comprehensive technology roadmaps, budgets, and reports to meet clients’ long and short-term business goals
Serve as a strategic partner for clients’ leadership team
Provide regular status updates and conduct business review meetings for each client to provide clarity on short and long-term business goals and strengthen our client relationships
Communicate potential risks related to cybersecurity, operations, and industry specific compliance requirements
Identify and recommend new opportunities to optimize technology to streamline business processes
Work with internal engineers to foster customer-focused collaboration and responsiveness and ensure customer satisfaction

Share industry insights on the latest technology trends to educate clients about potential ways to increase efficiency, maximize productivity, and enhance security
Work closely with technology vendors related to performance issues, license renewals, and related matters
Evaluate the effectiveness of existing technologies and implement emerging IT solutions to help clients improve operations, reduce costs, and gain a competitive advantage
Promote Kelser products and services to existing and prospective clients

Technical Knowledge & Requirements

Operating Systems (Windows Server and Desktop, Linux, Apple and VMware vSphere/ESXi)
Microsoft Platform
Security (Managed Anti-malware, OS and 3rd party patching)

Email (Microsoft Hosted Exchange/Office 365, SMTP services, anti-spam/anti-virus)
Network Security (integrated security solutions and vulnerability scanning/ remediation)

Required Skills/Qualifications

A minimum of 2 years of experience in IT management with progressive responsibilities
Proven ability to communicate effectively to build genuine relationships with senior executive stakeholders across various industries
Direct experience creating an IT strategy and developing an IT budget that weighs cost-saving technology optimization solutions to meet client’s business and IT objectives within budget
Availability for off-hours and/or on-call assignments, on a scheduled basis
Strong Interpersonal Skills – Difficult conversations with C-level contacts are a regular part of the vCIO role

Flexibility – Must be able to adapt to fit customer needs and requirements, and possess the ability to rapidly adjust to changing business dynamics, market shifts, and diverse personality types
Possess broad industry knowledge, with the ability to convey the latest technology trends, their potential impact on a client’s business, and how clients can integrate the technology into their existing infrastructure for the best outcomes
Bachelor’s degree or an equivalent combination of education and experience
Prior client management or MSP experience a plus
Additional technical training and/or industry certifications a plus

What We Offer You

Medical/dental/eye care insurance with reimbursed deductible
Flexible paid time off
401(k)
Profit-sharing
Short-term/long-term disability insurance
Life insurance
Paid holidays

Employee Purchase Program
Hybrid work schedule
Personal and professional development
Collaborative workspace
Free coffee
Free parking

Kelser Overview

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.

We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement. The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.

Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.

Kelser Corporation is an equal opportunity employer.