Job Title: Onsite Help Desk Engineer
Location: Glastonbury, Avon, Waterbury, CT
Type: Full Time
Reports to: Manager, Help Desk
The Onsite Help Desk Engineer will be the primary backbone of our client support operations at locations in Avon, Waterbury, and Glastonbury CT. This role will deliver exceptional technical assistance and customer service while ensuring that IT infrastructure runs smoothly.
The Onsite Help Desk Engineer will be the go-to expert for troubleshooting hardware and software issues, managing computer systems, and providing outstanding customer service to end users. When not at a client site, the Onsite Help Desk Engineer will serve as Level 1 technical support for Kelser customers. This includes the assignment of service tickets, escalations, status updates including client and staff follow-up. Basic troubleshooting skills and familiarity with Windows operating systems and maintenance principles are a must. Experience with hands-on support, focused on routine technical support and proactive management/maintenance of systems is also key. This position is external customer facing, so communication and customer service skills are extremely important.
Kelser provides IT solutions that enable the success of our clients. We’re looking for a hands-on technical individual who is committed to delivering exceptional onsite support and building strong relationships with our clients. The individual selected for this role will dedicate significant energy to ensuring reliable IT operations at client locations and providing outstanding service.
If you’re an energetic professional who seeks to work with a dynamic IT managed service provider, please submit your resume and cover letter to careers@kelsercorp.com .
We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement. The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.
Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.
The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.
Kelser Corporation is an equal opportunity employer.
