Sales Support Specialist

Location: 43 Western Boulevard Glastonbury, CT
Type: Full Time
Reports to: VP, Revenue

The Sales Support Specialist is an ongoing customer liaison for our managed services practice, delivering ongoing IT management and proactive solutions to the small to mid-size business market.

In this multifaceted position, the Sales Support Specialist is responsible for leading the coordination and management of the customer onboarding process and ongoing customer engagement. Organizational and multi-tasking abilities are key in this role.

The Sales Support Specialist will provide project management services for any client contracted project work. The individual selected will be expected to provide high-quality customer support by coordinating with interdepartmental teams to develop project timelines, engage with clients through in-person, email, phone, and video communications, provide regular status updates with internal team members and with the client, and provide any other needed client-facing support.

Kelser provides customer-focused IT solutions that foster client success. We’re looking for a versatile, highly organized individual with the drive to actively cultivate relationships with clients. The individual selected for this critical role can expect to devote significant energy to fulfilling the diverse requirements of the position. In return for that dedication, the individual will receive the unwavering support of the entire Kelser organization, along with the compensation to match and opportunities for future job growth.

If you’re an energetic self-starter who seeks to work with a dynamic IT services company, please submit your resume and cover letter to careers@kelsercorp.com.

Duties and Responsibilities

Direct and manage projects from beginning to end, for managed services clients
Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
Manage product intake for coordination and installation for the customer
Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
Proactively manage changes in project scope, identify potential issues, and devise contingency plans

Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
Set, manage, and communicate project expectations in a timely and concise way with team members and the client
Promote Kelser services, products, and partnerships
Track and manage contacts and opportunities within CRM
Attend trainings and certification programs as required
Build, develop, and grow any business relationships vital to the success of the client
Other reasonable duties assigned by management

Requirements/Qualifications

Minimum 2 years of experience in a customer-facing sales support role
Excellent written, verbal communication, and documentation skills
Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment

Excellent communication and customer service skills
Strong work ethic, reliability and ability to work independently and meet strict deadlines
Ability to multi-task and adapt to shifting priorities, demands and tight timelines
Ability to work autonomously with minimal direction and collaboratively as part of a team

What We Offer You

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Work Schedule
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance

Life Insurance
Paid Holidays
Employee Purchase Program
Free Coffee
Personal and Professional Development
Collaborative Workspace

Kelser Overview

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience.

We’re a team of biznologists who bring boundless enthusiasm, technical curiosity and genuine concern for the success of our clients to each engagement.

The title reflects what we know to be true: you can’t have technology without understanding the business framework in which it operates. Together, we’re creating a world of energized relationships and shared prosperity. If that’s how you like to work, come join us. Our team’s energy creates an enthusiastic and engaging workspace. We rely on a continuous infusion of innovative and creative ideas providing everyone with the opportunity to use their individual skills and abilities to guide our clients through the numerous IT challenges they encounter on a daily basis.

Kelser empowers each employee to make an impact every day by living our values. Hard work is not only appreciated but rewarded. As a result, we have achieved high employee retention and development. Many employees have been with Kelser for more than 20 years.

The Kelser team works with integrity and enthusiasm to provide each client with the highest quality product and experience. Kelser cares about what's best for its clients and understands that excellence starts with each staff member. Kelser continues to provide the highest level of satisfaction to all business relationships while continuing to grow in expertise with the incessantly emerging technology environment.

Kelser Corporation is an equal opportunity employer.