For Our Clients
You can still reach us in whichever way you are used to.
The Kelser Store is open and processing orders. Our email and phone systems are still fully operational, and we are also “meeting” face-to-face using video conferencing.
If you’re a managed service customer, you can still submit tickets and issues the way you always have:
- Email firstname.lastname@example.org
- Call 800-647-5316, Option 1
We ask that you please not attempt to visit our office in Glastonbury. Though our office at 43 Western Boulevard remains open for things like mail and package delivery, there is a limited number of staff in the office at any given time and they are observing all CDC recommended guidelines related to COVID-19.
At our warehouse, our essential workers are still present and following CDC recommended guidelines including keeping appropriate distancing, wearing and regularly changing gloves, frequent hand washing, and more.
Our engineers and technical resources are able to handle most concerns remotely, but are on-site at client locations if necessary. If an onsite visit is appropriate, our employees are operating within CDC guidelines by practicing social distancing, frequently washing their hands, wearing and regularly changing gloves, frequently wiping down devices, and other protective measures.