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Kelser's Response to the COVID-19 Pandemic

Read on for more information about what's changed, what hasn't changed, and what we're doing during this unprecedented time.

Before anything else, we hope that you, your loved ones, and colleagues are safe and healthy.

The COVID-19 pandemic has rapidly shifted the world around us: both in business and personally. We'd like to share with you what has and hasn’t changed for us during this time as well as offer tips and insights to help you and your organization weather the storm.

Regardless of what this pandemic brings, something that has not and will not change is the level of support and service our clients have come to expect from us for nearly 40 years. Though it may take different forms and be delivered in different ways, our unwavering support of you and your organization will not change.

On March 12, we shifted the majority of our workforce from our office in Glastonbury to their home offices. The capabilities for us to work remotely have been in place for some time, so it was an easy decision that allowed us to keep our employees safe as well as productive.

For Our Clients

You can still reach us in whichever way you are used to.

The Kelser Store is open and processing orders. Our email and phone systems are still fully operational, and we are also “meeting” face-to-face using video conferencing.

If you’re a managed service customer, you can still submit tickets and issues the way you always have:

  • Email servicerequest@kelsercorp.com
  • Call 800-647-5316, Option 1

We ask that you please not attempt to visit our office in Glastonbury. Though our office at 43 Western Boulevard remains open for things like mail and package delivery, there is a limited number of staff in the office at any given time and they are observing all CDC recommended guidelines related to COVID-19.

At our warehouse, our essential workers are still present and following CDC recommended guidelines including keeping appropriate distancing, wearing and regularly changing gloves, frequent hand washing, and more.

Our engineers and technical resources are able to handle most concerns remotely, but are on-site at client locations if necessary. If an onsite visit is appropriate, our employees are operating within CDC guidelines by practicing social distancing, frequently washing their hands, wearing and regularly changing gloves, frequently wiping down devices, and other protective measures.

For New Clients

We’re happy to assist you with cybersecurity, remote workforce solutions, disaster recovery, business continuity, managed services, or any other business and technology need you may have.

We understand that these are difficult times, but we want you to know that we’re here for you to help bring some peace of mind where your business and the technology that brings it to life are concerned.

You can expect to receive the same, unwavering level of support and service that we have dedicated to bringing our current clients above.

If you have questions or want to discuss any issues you're experiencing, please feel free to use the form to reach out and we’ll get back to you as soon as we can.

Resources

In addition to the resources available in our Learning Center, we’ve included below additional tips, tricks, and insights related to the business considerations during this pandemic. Things like making sure your remote workers are secure, how to lockdown your Zoom or other video conferences, remote collaboration software options, business continuity planning, and more. Check back from time to time as we will continue to add resources we hope you'll find helpful.