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By: Kelser on May 09, 2018

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6 Questions To Ask When Vetting Cloud Providers For IT Services

Modern Data Center | Workforce Enablement | Managed Services

IT ConnecticutSelecting a cloud provider is more difficult than most assume. If you do not ask the right questions, you will likely be disappointed with the cloud provider's quality of service. That's why I'm writing this article. 

I'm going to provide you with some of the best questions to pose to cloud providers.

After reading this article, you will be confident that you know the right questions to ask when interviewing potential cloud service providers. 

6 Questions To Ask Potential Cloud Service Providers

1. Is Helpdesk Work Outsourced?

If helpdesk work is outsourced to another group, you might not receive the support necessary based on your organization's unique needs and goals. The service level agreement should be detailed and include the following:

  • A confidentiality clause
  • An insurance clause
  • A change of business clause to cover what happens in the event the cloud service provider merges with another company or is acquired
  • The location of the primary data, as well as data backups
  • Your organization's ownership of the data
  • Limitations on the number of calls to help/service desk
  • Time zone conflicts 

2. Where Will My Group's Data Be Located?

Your sensitive data should not be stored on a third-party server. Nor should your data be stored in a location close to your headquarters. Your data must be safeguarded in an area of the United States not susceptible to the same natural disasters as your primary facilities.

3. Is There Insurance To Cover Data Loss or Power Outage?

While the large hyper-scale cloud providers certainly have insurance, you might be surprised to find that many smaller providers may not be insured to the same degree. If your company's data stored in the cloud is destroyed or inaccessible and the cloud provider does not have insurance, your business could go under. So, do not tie your fate to a cloud provider that lacks insurance.

4. What Is Typical Total Downtime Services?

The cloud provider in question should be able to predict anticipated downtime with reasonable accuracy. If the percentage is high compared to the competition, move on to the next candidate. Talking with different candidates should help you determine an acceptable amount of downtime. And, depending on the nature of your business, you may or may not be able to tolerate longer downtimes.

5. Are the Cloud Services Being Re-Sold?

If the cloud provider does not own the hardware or if the client is a re-seller of the cloud service, problems may arise in terms of who is responsible for support and service. Make sure you understand the boundaries of responsibility.

6. Are Data Security Policies Documented?

Cloud provider employees have the potential to improperly access your data, sell it, publicize it or use it to damage your organization in other ways. This is precisely why cloud providers should have highly detailed formal security policies in place to ensure the integrity of your data.

Ready To Take The Next Step?

At Kelser, our IT experts in Connecticut can address your IT needs, questions, and concerns. We provide cybersecurity solutions, executive IT consulting, managed services, IT lifecycle management and many more. Contact us now for more information about our services.

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About Kelser

By actively listening to the client, Kelser has consistently met the needs of its client base for over 30 years. Through attentive observation of the changing industry, Kelser is able to react quickly to provide the best service and solutions available. Thanks to the dedication of our professional staff, this agility has advanced us as leaders in our industry.

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