How To Get Customized Procurement & Storage With An IT Service Company

By: Eileen Smith on August 19, 2025

How To Get Customized Procurement & Storage With An IT Service Company

Modern Data Center | IT Lifecycle Management | Compliance | Efficiency

Managed IT support can serve as a practical and cost-saving alternative for businesses looking to solve their procurement and storage challenges.

As an IT purchasing manager or director, you may not have time to comparison shop the myriad manufacturers, products, features, and pricing for the laptops, desktops, servers, monitors, docks, and other peripherals your business needs.

Your business may also be looking for storage solutions to stage bulk IT equipment purchases off-site to free up limited physical space.

A managed IT service provider (MSP) can offer customized procurement services and warehouse solutions tailored to your business.

In this article, we’ll outline key business advantages to using a managed IT service provider (MSP) for customized IT procurement and warehouse solutions tailored to your organization.

With this information, you’ll be able to determine if working directly with an external IT service company would be an effective strategy to reduce procurement and inventory management costs and boost efficiency to help drive your business.

Why Use A Managed IT Service Provider For IT Procurement and Warehousing?

Enterprises and smaller commercial businesses alike use IT service providers to handle their IT procurement and warehousing needs for several reasons. They include:

1. Supply Chain Availability

Since many computer manufacturers aren’t direct market sellers, businesses often use third-party resellers or other channel partners to facilitate their business-grade IT hardware and software purchases.

Also, large enterprises generally follow an established device management cycle to regularly refresh their business equipment.

As a reseller, an IT service provider can help businesses meet deadlines to order the replacement devices during specific purchasing windows to ensure product availability.

2. Product Transitions

Most product transitions, or newer versions of laptops and desktops, are based on AMD and Intel processing chip updates. These are generally on a 12-month cycle.

To account for this, most enterprises have an established refresh cycle, which is typically three to five years for laptops, desktops, and servers.

An IT services company can manage IT product transitions for enterprises, setting timelines and delivery schedules tailored to each client’s needs.

3. Reducing Security Gaps

By ensuring that their devices are up-to-date, businesses can effectively reduce the cybersecurity risks associated with using aging hardware and software.

Since end-of-life hardware and software no longer receives support and critical security updates from the manufacturer, it presents a security vulnerability that threat actors can exploit to gain a foothold into your network.

4. Vendor and Product Evaluation

An IT service provider can evaluate many different vendors and products to save businesses valuable time—and in many cases significant cost savings—when shopping for new technology.

That’s because IT service providers often lean on their longstanding relationships with their distribution partners to get access to discounted pricing for bulk purchases, which they can then pass on to their customers.

Not all IT providers work the same way. At Kelser, our customer support team works directly with our enterprise clients for customized solutions.

For our managed IT commercial customers, we can provide product comps and price quotes through our project managers. We’re also able to provide commercial clients warehousing options as an add-on cost.

5. Product Launches

With rapid changes in technology, new products and features are constantly being introduced.

An MSPs can also use its deep IT expertise and broad industry knowledge to provide expert guidance to help you compare vendors, products, features, and pricing. This allows you to make informed decisions and get the right technology to grow your business and gain a competitive advantage.

6. Troubleshooting

Using an MSP allows businesses to gain peace of mind when unexpected issues occur, such as product defects, returns, or other issues.

7. Staging

A managed IT company can also set up a schedule to store the bulk order and deliver specified quantities at requested intervals.

Controlled deliveries allow organizations to have easy access to the equipment they need when they need it, rather than having to worry about products being unavailable, last-minute shipping delays, or other logistics issues.

For instance, an enterprise client may order 3,000 laptops at once, which are shipped by the manufacturer in pallets of 48. An IT service provider can repalletize the devices to make it easier for the customer to distribute the equipment when it arrives at their location.

At Kelser, we have a local warehouse to securely stage equipment for various types of projects and controlled deliveries. We also have access to warehousing throughout the country with our partner network.

8. Customized Configurations

Smaller commercial businesses and enterprises alike use IT service support to configure devices to meet certain specifications that may not be available through the vendor.

Such customization can help increase efficiency and productivity by automating certain tasks, eliminating unnecessary features, enhancing security, and ensuring the ongoing health and performance of your infrastructure.

9. Warranties

Another reason enterprises turn to third-party IT service providers is to take advantage of robust warranties that would otherwise not be available.

For instance, providers can offer procurement support that includes a warranty to protect businesses in the event of accidental data loss during the onboarding of new equipment. Such coverage is not typically available to businesses handling their own IT procurement.

This is another important consideration for cybersecurity and data privacy regulatory compliance.

What Are Other Benefits Of Partnering With An External IT Service Provider?

Besides streamlining the IT procurement and staging process for businesses, using an MSP offers several other advantages that other options can't provide.

Dedicated Customer Support Team

For instance, at Kelser, we have a dedicated customer support department led by a customer service manager that delivers personalized, comprehensive service to expertly handle all of our enterprise customers’ procurement needs.
By managing the process from start to finish, our team ensures that nothing is overlooked and that the orders are tailored to meet your specific business needs and schedule.
As we mentioned earlier, we also help smaller commercial businesses facilitate their IT purchases and take advantage of any available cost savings by relying on their distribution partners.

Warehouse Manager/Logistics

Your IT equipment is staged in a secure warehouse, eliminating worry about the possibility of your valuable equipment being stolen or damaged.
As another value-add for our enterprise customers, Kelser has a warehouse manager and team to ensure that orders are properly inventoried and staged for a contracted duration. This allows you control their inventories and streamline device management.
Our warehouse team is led by an experienced warehouse manager. We provide white glove local delivery support to our enterprise clients to ensure the proper handling and delivery of your stored IT hardware when you need it.

Service Delivery Manager (SDM)/Project Manager (PM)

Service delivery managers and project managers share similar responsibilities in serving as the intermediary between your organization and the various departments with the MSP.

The individual(s) in this role will help guide your IT purchases and projects from start to finish to ensure that the timelines are met and nothing falls through the cracks.

The Bottom Line: Using an MSP For Streamlined IT Procurement, Storage

After reading this article, you now understand how partnering with an IT service provider offers many benefits for large and small business alike when it comes to purchasing and storing necessary IT equipment.

As a locally based MSP, Kelser has years of experience providing white glove IT procurement and warehouse management services to our enterprise customers as well as value-added procurement support for our managed IT clients.

While we know that managed IT isn’t right for everyone, we write articles like this to provide information businesses can use to help them make the best IT decisions for their business.

If you’d like to learn more about our procurement services or warehouse solutions, reach out now. One of our knowledgeable team members will respond promptly to discuss your issues and see how we can help.