From productivity to turnaround times, project metrics to on-time arrivals: all businesses track metrics. Metrics are important and provide a specific measurement of performance over time. But other indicators are also important when evaluating the effectiveness of business partnerships.
This summer marks 40 years in business for Kelser. I’m immensely proud of our sustained success. But to be honest, I almost hesitate to bring up the milestone.
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See this article as it originally appeared in The Hartford Business Journal. When I read last year that employees at layoff-and-buyout-battered Tribune Publishing newspapers (including the Hartford Courant) received mock phishing emails promising bonuses of $5,000 to $10,000, my heart sank. I can only imagine how the journalists themselves felt.