You’ve decided that partnering with an IT managed services provider (MSP) is the best way to keep your business secure, available and efficient. The next step is deciding which MSP will provide the best service for your organization.
When it comes to IT security, most businesses I speak to have become more sensitive and very concerned regarding IT security breaches. “Why is everyone so worried?” you may wonder. The reasons vary depending on what type of business you’re listening to as well as the position of the person within that organization. Some of the common responses I’ve heard include loss of data and personal identifiable information (PII), loss of revenue, and damage to their organization’s reputation. These concerns are echoed from IT management all the way up to presidents and business owners. Across all those businesses and roles, no one has ever said to me that defending against those ramifications above “is not important to me”.
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Connecticut-based Starling Physicians, which operates 32 locations in the greater Hartford area, announced a data breach this month linked to a cyber attack dating back to February. When we first learned of this breach, we were discussing it around the office and quickly learned that three Kelser employees are parents of kids who are patients at a Starling practice. NBC Connecticut stopped by our office both to hear from these parents and for insights on cybersecurity from me.
I recently had the chance to help Reader’s Digest update an article titled “11 Things IT Professionals Don’t Want You To Know”. It’s no secret that IT is a little misunderstood. Part of our mission at Kelser is to connect IT strategy to the overall business strategy of our clients. When integrated into the company as a whole, IT can be a major business enabler, helping achieve goals across the business. It starts with viewing IT as more than fixing things when they break.
Throughout our decades in the IT business, we’ve heard every reason in the book for why you don’t actually need a local IT managed services provider (MSP):
Voice over IP, or VoIP, has come a long way. Where once the call quality of a landline couldn’t be beat and voice communication over the internet was unreliable, companies can now run their entire voice communication system seamlessly through their internet connection and computers. The headsets and phones even look and function the same. VoIP is a very hot topic in the business world as companies evaluate if traditional phone lines continue to make sense for them or if one of the many VoIP options in the marketplace could save money, improve efficiency, or add useful features. This is something the team at Kelser routinely helps our clients navigate and implement. In fact, we even help the media provide information to the business community about VoIP.
With news of another cyber attack in the headlines every other week, it’s hardly surprising that businesses of all sizes and industries are growing more and more concerned. 68 percent of organizations believe that they are “very vulnerable” or “extremely vulnerable” to a data breach.
What Are Managed Services? Managed services are the IT operations, functions, and processes that an organization chooses to outsource to a third-party external managed services provider (MSP). The organization signs a contract with the MSP known as the service level agreement (SLA) that outlines the MSP’s roles and responsibilities when monitoring and managing your IT services.