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Brian Mulligan

By: Brian Mulligan on July 31, 2019

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Why Do I Need an IT Managed Services Provider Near Me?

Managed Services

Throughout our decades in the IT business, we’ve heard every reason in the book for why you don’t actually need a local IT managed services provider (MSP):

  • “It’s digital, so it can be done from anywhere!”
  • Cybersecurity is the same across the country and across the world… who cares where my MSP is located?”
  • “I can get cheaper services or a better price point working with an offshore MSP.”

It’s true that many MSPs can now offer most or all of their services remotely. However, IT management and monitoring isn’t the only thing that your MSP should be responsible for. When things really go wrong—whether via natural disaster, technology failure, or human-induced error—having boots on the ground to help out is invaluable.

As an IT managed services provider in the Connecticut and Massachusetts, we’ve seen firsthand how working with local clients benefits your business in the long run. In this article, we’ll discuss the potential issues with using a non-local MSP, and why you should almost always look to work with an MSP near you.

MSP services like intrusion testing and vulnerability testing should also be done on-site. Social engineering tests, such as dropping a flash drive in the parking lot to see if an employee picks it up and plugs it in, are best performed in-person as well.

Finally, in-person training and education programs for topics like cybersecurity awareness can bolster online self-directed learning. Having an MSP representative available to make presentations, answer questions, and solve problems can mean the difference between effective training that sticks and a lackluster PowerPoint presentation that’s quickly forgotten.

IT Managed Services in Connecticut

After decades in the IT business, Kelser understands the benefits of working with local clients—both for you and for us. That’s why we offer IT managed services only for companies headquartered in the Connecticut, Massachusetts, and Rhode Island tri-state area.

Simply put: we prefer to excel at our job for local clients, where we can really stay on top of things across the board.

In the area and interested in working with us? Check out some of our local IT managed services success stories and take our quiz to learn if IT managed services are right for you.


Are IT Managed Services Right For Your Organization?

About Brian Mulligan

As Vice President of Commercial Sales at Kelser, the better part of Brian's day is spent working with clients to find the best solutions to their challenges. He rolls up his sleeves and does whatever is necessary to ensure that his clients’ expectations are exceeded at every turn.

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