Shortly after signing a managed IT support agreement with Kelser, your technical alignment manager (TAM) will visit your site to familiarize themselves with your technology infrastructure and begin the documentation and alignment process.
Ask any business leader about the importance of technology to their business and they’ll likely tell you that it is critical. In fact, they might say they couldn’t do business without it. But, ask the same people if their strategic business plan includes technology and they may or may not answer yes.
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Whether your organization has an internal IT staff or not, it’s important that your IT infrastructure is cared for and positioned to support your business goals and strategy.
Most business and IT leaders have heard about managed IT support. If you have a full complement of managed IT professionals caring for your business network, you may not need to work with a managed IT provider. But you may be wondering if managed IT might make sense for your personal devices and network.
Whether you are new to managed IT support or are switching from another provider, you are probably wondering what happens when our engineer comes to visit your site. What questions can you anticipate?
Whether you are new to managed IT support or are switching from another provider, you are probably wondering what happens when the provider sends their engineer to conduct a site visit.
Your current IT provider started out great. They were responsive, provided efficient service, and solid solutions. Over time though, things have changed.
No one gets through life alone. We need doctors for our health, stylists for our hair, plumbers for our pipes and mechanics for our vehicles. And, of course, managed services providers for our IT infrastructure. One thing that all of the workers in these professions have in common: When you find a good one, you don’t want to lose them.