There’s a lot of buzz when it comes to telephone service (and we don’t mean static on the line). Technology advances have made it possible to use the internet not only to call people but also to message and video chat for very little (if any) cost - even if the other person is in another state or country.

From consumers to businesses to governments, everyone wants to be assured that their digital information is protected from unauthorized access, corruption, or theft. But how do you stay a step ahead of cybercriminals who are determined to gain access?

If you’ve been researching or talking with IT support providers, you may have noticed a trend. Most providers talk about the IT experts they have on staff and how they can help businesses just like yours.

Your senior network engineer just quit without warning. Or maybe a hacker penetrated your firewall. Or you’ve had a recent workforce reduction that’s affected your IT department.

When people are evaluating whether or not to work with a Managed Services Provider (MSP), the cost is a prime consideration. Responsible MSPs make sure that all costs are spelled out in the proposal so there are no surprises, but there is a wild card…what happens when you need to add a new employee?

In recent years, alignment has become a business buzzword of sorts. It’s appeared everywhere from Forbes to Harvard Business Review, with some even calling it a “holy grail” to which organizations should aspire.

From productivity to turnaround times, project metrics to on-time arrivals: all businesses track metrics. Metrics are important and provide a specific measurement of performance over time. But other indicators are also important when evaluating the effectiveness of business partnerships.

If you’ve been in the IT world for any length of time, you’ve likely noticed that it’s getting harder and more expensive to find and retain the range of technical experts needed to care for your network.