We’ve all been there. You come in to work early ready to tackle the challenges of the day and find that the application you need to complete your most important won’t load. If you are like me, you take a deep breath, reboot your device, and cross your fingers. No change. Ugh!
We’ve all been there. When our devices aren’t working, it’s frustrating. The only thing we care about is getting things working again.
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If your organization is like most, you probably have an IT environment that includes a variety of platforms (devices and operating systems), with employees at different levels who need access to and the ability to share applications and documents.
Love it or hate it, remote work is here to stay. I reflected on what the last two years have taught us about remote work in an article for the CT Mirror. Two years ago, IT workers scrambled to make remote work not only feasible but productive. It's been a crucial aspect in keeping America working ever since.
In the old days, when people had important documents they wanted to keep secure, they would lock them in a filing cabinet. The only people who could access the files would have a key or would need to contact the file administrator.
It's a security-focused world these days. Many of us are still working remotely — if not full time, at least partially — and this opens up a lot of new avenues for malfeasance from the hacker community. As a senior systems engineer, I understand the vital importance of properly balancing security with productivity. If you talk to our security engineers they would say they prefer a locked-down, zero-access policy, but that's not going to work in a real-world scenario.
We’ve all been there...you cleared your calendar to tackle that major project and your computer isn’t cooperating. The deadline is looming. You fill out a help ticket and come to that age-old question...is your ticket “urgent” or “critical?” Most of us don’t like to hit the “panic button.” We don’t want to send out false alarms, but we also want things fixed quickly.