Whether you work with an internal or external IT organization, it’s important to understand whether or not they follow change management processes.
Many leaders of small and medium businesses (SMBs) are not IT experts and some don’t have an IT expert on staff. As a result, there may be details that escape notice. One of the details that is often overlooked is software licenses.
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Whether you are just beginning to think about hiring an IT service provider or have been working with one for years, it’s important to understand service level agreements (SLAs).
You are in the process of evaluating IT providers. You may be switching from one provider to another. Or, this may be your very first time using external IT resources.
As we know all too well, prices are on the rise for everything from gasoline to technology.
You’re considering signing with a new IT provider and are looking forward to having a partner to help shore up your IT infrastructure.
IT service delivery managers (SDMs) often are tasked with many different (and conflicting) responsibilities. What is the role of an IT SDM? Could your business benefit from having someone dedicated to that role? If so, how can you make that happen?