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Lisa Carroll

By: Lisa Carroll on August 19, 2022

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Why Choose Kelser For Managed IT Support?

Working with Kelser | IT Support

At Kelser, we don’t make it a practice to toot our own horn. While we know that our managed IT support provides a comprehensive solution for many businesses, we also realize it’s not the right solution for everyone.

Our blog articles typically provide unbiased IT information business leaders can use to make the right IT support decision for their organization. 

Having said that, we are often asked why customers should choose us as their IT partner. We know it’s an important question to address because we hear it often. In this article, we provide some of the reasons why organizations choose us for managed IT support. 

10 Reasons To Choose Kelser For Managed IT Support

Business leaders have many reasons, large and small, for choosing their IT provider. Here are 10 that our customers have mentioned are important to them: 

1. We Treat Your Business As If It Were Our Own

Trust and transparency are fundamental pillars of our business strategy. From our engineers to our service desk dispatchers and everyone in between, we’re invested in your business success.

We do more than fix your hardware and update your software. We go above and beyond. For example, access to our service desk is unlimited with no extra fees!  

When you are our client, things work smoothly because we already have an intimate knowledge of your business priorities

2. No Surprises

We pride ourselves on communicating with our customers so there are no surprises. 

At Kelser, there are no hidden costs. You pay the same, predictable amount for services each month.

We are happy to help with extra services on a project basis or when you need us to do something that falls outside our monthly agreement (such as a cloud migration). And, you’ll always know the cost and delivery schedule upfront

3. IT Is Our ONLY Business

While you concentrate on running your business, we have professionals on our staff whose entire job is to follow the latest IT developments, emerging cybersecurity requirements, and the latest threats to data security

4. Strategic Partnership

Kelser is in it with you for the long haul. We work to understand your unique business needs from our first phone call.

Our experts have the breadth and depth to offer advice and counsel on all of your current and future IT needs as well as project management and budgeting assistance. Working together with you, our partnership will make your IT environment ready for any eventuality.

5. Cost-Effective 

When businesses look strictly at cost, managed IT support may seem pricey. However, when you compare the cost of a minimal IT staff (including hidden costs like onboarding, benefits, and staff turnover,) managed IT support quickly becomes a more effective use of money, time, and other resources.

You get the comprehensive support of your own complete IT team without incurring the full expense.  

6. Security

Our experts are on top of the latest trends in cybersecurity and data safety. We protect your data and business/manufacturing processes

We perform routine background checks on all of our employees and they all sign nondisclosure agreements to protect your organization as well as ours

7. Breadth & Depth

In the daily world of business, change is a constant. Kelser is another constant. 

Whether your business is booming and you need to add to your IT infrastructure to reduce bottlenecks in your incoming and outgoing electronic traffic, or a hacker has penetrated your firewall and you need to quickly set in motion your business continuity or disaster recovery protocols, one phone call or email to us is all you need to get started. 

We bring a wealth of resources to bear on every IT solution, and we get there faster because we know your business and your IT environment.

8. Comprehensive

You know your business, but you probably aren’t an IT expert. Whether you need an IT partner who can work with your internal team or one who can provide all of your support, we have the skills and experience to support your unique needs.   

9. Proactive

Managed IT is a proactive solution that provides regular care and feeding for your network

Just as performing routine automobile maintenance enhances the longevity of your vehicle and its optimal performance, Kelser’s managed IT provides ongoing monitoring and upgrades to keep your business running smoothly for the short- and long-term

10. Customer Satisfaction

Your success is our goal. As your partner, we work with you to understand your business needs, goals, and strategy. Based on that, we provide you with options for enhancing the performance of your IT, which will lead to continued future success for your organization. 

Lots of companies say the customer comes first, but at Kelser we have the statistics to back it up. 

At the time of publication, our customer satisfaction score is 96/100 based on 100 reviews in the last 90 days. Click here to see our latest rating.

Looking for some first-hand customer experiences? Check out our success stories!

Ready To Take The Next Step? 

After reading this article, you have a full understanding of some of the ways Kelser is different from the competition.

You know that we treat your business as if it were our own. You also know that with Kelser there are no surprises, IT is our only business, and you get an IT partner. You know that we provide a cost-effective solution, security, breadth & depth of skills, comprehensive and proactive support. You know that customer satisfaction is important to us. 

At this point, you may be thinking that Kelser is a good solution for your organization. Not sure? Click on this link to find out about more about our managed IT support. 

If you are ready to find out how your organization can benefit from working with Kelser, reach out via the button below and one of our experts will be in touch within 24 hours (or sooner)!

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About Lisa Carroll

Lisa is Kelser's VP of Revenue who works at the intersection of business and technology to help Kelser’s clients jump on growth opportunities.

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