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Jim Parise

By: Jim Parise on May 20, 2022

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IT Direct vs. Kelser (Which IT Provider Is Right For Me?)

IT Support

Every business needs IT help. The question is, which IT service provider is right for you? 

In this article, we provide a comparison of two providers: IT Direct and Kelser.

We’ll provide information about how long each has been in business and where they are located. We’ll compare their missions,  services, typical clients, customer satisfaction, pricing, awards, and recognition. We’ll also talk about which customers would be a good fit for each company. 

By the time you’ve finished reading this article, you’ll have all of the information you need to understand whether IT Direct or Kelser would be a good fit for you

Both companies are reputable and provide comprehensive IT managed services solutions

So, why are we talking about our competitors? We know that our solution, while a good fit for many small and medium-sized businesses (SMBs), is not the right fit for everyone. 

We know that we aren’t the only IT company doing business in the area. We also know that savvy consumers compare a few offerings before making their decision. In addition, potential customers often ask our sales team about other IT providers

Because we believe in honesty and transparency, we are committed to providing unbiased information to help people like you find the right IT provider to meet your needs.  

We believe that every important relationship is built on a foundation of trust and mutual respect, which is why we publish articles like these. We know there are areas where our competition shines and areas where we excel.

We also understand that healthy competition is good for us, our industry, and our customers. 

That’s why in this article, we promise to be as objective as possible and provide an honest comparison of our offerings and those of our competitor, IT Direct

There may be information that we weren’t able to collect from IT Direct’s website, but this article should give you a basic idea of the similarities and differences

We’re confident that after reading this article, you will better understand the pros and cons of each IT provider and will be able to assess for yourself which option fits better with your business and your goals

IT Direct

IT Direct is an award-winning provider of information technology solutions. Founded in 2002, IT Direct became part of the Florida-based company CompassMSP company in 2021.

  Locations

IT Direct

    • Connecticut (West Hartford)

Compass MSP 

    • Florida (Jacksonville & Miami)
    • Illinois (Chicago)
    • Maryland (Baltimore)
    • New Jersey (Princeton)
    • New York (Westchester
    • Pennsylvania (Reading)

Services

    • firewall security
    • remote monitoring
    • backup and disaster recovery
    • cybersecurity
    • Chief Information Officer (CIO) services
    • help desk support
    • anti-virus and email management
    • cloud-based solutions
    • strategic planning
    • predictable budgets
    • vendor partnerships
    • project work
    • financing 

Typical Clients

IT Direct serves small and medium-sized businesses. Its customers operate in a variety of industries including:  

    • manufacturing
    • health care
    • finance
    • engineering 

IT Direct also has a special button on their website for manufacturing customers, which may indicate an area of focus.

Customer Satisfaction 

According to the IT Direct website, their customer satisfaction score is 96.3/100 percent based on 1408 reviews in a recent 90-day period.

Pricing

Pricing information is not available on the IT Direct website. You will have to work directly with one of their sales specialists to acquire this information.

Awards & Recognition

    • 2021 Channel Futures MSP 501: Fastest Growing MSPs (presented to Compass MSP)
    • Hartford Business Journal Best Places To Work (2017)
    • Inc. 5000 Honor Roll (5-time honoree)
    • Inc.’s 50 Best Workplaces award (2016)
    • Ingram Micro SMB Award (2015)
    • Marcum Tech Top 40 (fastest-growing tech companies in CT 2014 & 2017)

Who Is A Good Fit For IT Direct?

IT Direct works with a variety of customers but emphasizes its solutions for manufacturing companies on its website. They may be a good fit for a bigger organization with multiple locations around the country because they have offices in different areas. 

Additional Information 

IT Direct produces a manufacturing-themed podcast called Made In America With Ari Santiago.

Kelser Corporation

Kelser was founded in 1981 as New Technology Systems. Over the years the company has evolved, but its focus has always been on providing IT solutions for corporations as well as small and medium-sized businesses in Connecticut and neighboring states.

Locations

Kelser is headquartered in Glastonbury, Conn, with warehouses located in Windsor, Conn., and Columbus, Ohio.

Services

    • firewall security
    • remote monitoring
    • managed IT services (including antivirus, anti-malware, and email)
    • cybersecurity and compliance solutions
    • data center services
    • firewall security
    • business continuity and disaster recovery
    • Virtual Chief Information Officer
    • unlimited service desk support
    • network and wireless
    • supply chain services
    • cloud-based solutions
    • strategic planning and budgetary guidance
    • vendor partnerships
    • project work
    • financing assistance

Typical Clients

Kelser focuses on enterprise customers as well as small and medium-sized businesses. Some of its customers specialize in the following industries: 

    • healthcare 
    • construction
    • manufacturing 
    • finance
    • education
    • insurance
    • legal

Customer Satisfaction

Kelser’s customer satisfaction rating is 91.4/100 percent based on 139 reviews in a recent 90-day period.

Pricing

Kelser’s website says that companies can plan to spend $120 to $140 per user per month for its comprehensive managed IT services. 

Awards & Recognition

    • Cloud Tango MSP US (2022)
    • CRN Elite 150 (2022 & 2021)
    • 2021 Inc. 5000 Regionals: New York City Metro list, (#155 fastest-growing private companies in Connecticut, New Jersey, and NYC)
    • 2020 CRN Triple Crown Winner
    • 2019 CRN Fast Growth 150
    • CRN Solution Provider 500 List (2013-2019)
    • Hartford Courant Top Workplaces, LLC (2014 & 2013)

Who Is A Good Fit For Kelser? 

Kelser is a good fit for small and medium-sized businesses looking for a local IT provider with a personal touch. All service calls are handled locally and the company often provides white-glove delivery to local customers, providing pre-imaged equipment that arrives ready to plug and play.

Kelser is also a good fit for organizations looking for a strategic IT partner.  

Additional Information 

In 2011 the company established The Kelser Foundation, which has raised a total of $1,058,283 to date for nonprofit partners in the area in addition to more than 195 boxes of nonperishable food items, gently used clothing, sporting equipment, unused games, toys, and more.  

Next Steps In Deciding Your Managed IT Partner

We know there’s a lot to think about when you are choosing an IT provider. 

Here are some of the things you may want to consider:

Whether this is the first time you’ve looked for a managed IT provider or you are looking to switch from your current provider to another there are lots of variables to consider. Check out this article to find out everything you need to know about choosing the best provider for you: How Do I Choose The Right IT Provider? Criteria You Can Use.

Now you have a better understanding of the similarities and differences between Kelser and IT Direct, we encourage you to check out other providers as well. Once you’ve identified a few potential providers, check out this article to learn the Best Questions To Ask Before Signing With An IT Services Provider

And, if you think Kelser might be a good fit for you, we’d love to talk about how we can work together to achieve your goals.

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About Jim Parise

Jim, president of Kelser, is all about the integration of business and technology. He helps maintain our focus on how technology can help solve our clients’ business challenges.

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