Shortly after signing a managed IT support agreement with Kelser, your technical alignment manager (TAM) will visit your site to familiarize themselves with your technology infrastructure and begin the documentation and alignment process.
Editor’s Note: This article was originally published in 2021, but has been updated to reflect new information.
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Editor’s note: This article was first published in 2018 and has been updated to reflect the latest information and trends.
Editor's note: This article was originally posted in 2021. It has been updated to include the latest information.
If you are considering external IT support, you likely are exploring two options: break/fix and managed IT. Each approach has its place, and each does some things better than the other.
As a business leader, you work hard and diligently pay attention to the details of running your business. You understand the importance of protecting your data and keeping customer information.
Important purchases demand due diligence. When purchasing a new vehicle, for example, you know the manufacturer suggested retail price (MSRP) and what options are included. But there are usually fees that aren’t included in the MSRP.
