Most medium-sized businesses don’t have a full complement of IT professionals on staff to provide the total care their technology infrastructure demands. The fact of the matter is that it is an expensive proposition to get all of the experts you need.
When evaluating options for IT support, leaders of small organizations often struggle with choosing between a break/fix provider or a managed IT support partner. There are a lot of factors to consider including cost sharing, efficiency, security, predictability, and strategic alignment.
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When working with an external IT support provider, SLAs are an important tool for setting expectations. The SLA doesn’t just matter to the provider, it’s important to the customer as well.
As a business leader, you are accustomed to weighing all of the options when it comes to an important decision for you business. In any business today, technology is the backbone.
As a successful business leader, you know that your organization’s IT infrastructure is important. But, unless you are an IT expert, you may not know the best way to care for it.
Editor’s note: This article was originally published in 2015, but has been updated to include current information.
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Modern Data Center | IT Support
Ask any business leader about the importance of technology to their business and they’ll likely tell you that it is critical. In fact, they might say they couldn’t do business without it. But, ask the same people if their strategic business plan includes technology and they may or may not answer yes.
