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Lisa Carroll

By: Lisa Carroll on December 30, 2022

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5 Benefits Of Managed IT Support Services For Small Businesses

Managed Services | IT Support

When evaluating options for IT support, leaders of small organizations often struggle with choosing between a break/fix provider or a managed IT support partner. There are a lot of factors to consider including cost sharing, efficiency, security, predictability, and strategic alignment.

In this article, we’ll focus on 5 benefits managed IT support offers to small businesses. In the interest of full disclosure, I work for a company that provides managed IT support for small and medium-sized businesses. But, I promise this is not a ploy to get you to work with our company

Instead, this article will honestly spell out some of the benefits that we’ve seen managed IT provide for small businesses. With this information in hand, you’ll be better prepared to decide whether or not managed It is a good solution for your business

You see, at Kelser, we are committed to providing the unbiased information business leaders need to make the best IT decision for their organization. Whether or not we ultimately work together, we want you to have everything you need to fully understand the pros and cons of your options

What Benefits Does Managed IT Offer Small Businesses? 

Managed IT support offers many advantages for small businesses. Here are five to consider: 

1. Cost Sharing

Most small businesses have limited budgetary resources. When small businesses work with a managed IT provider, they get access to a variety of IT experts without bearing the full cost burden of hiring and retaining their own staff.  

The overall effect is you get the dedicated IT staff you need, when you need it, at a fraction of the overall cost

2. Efficiency

Managed IT support services offer a comprehensive solution that provides efficiency on several levels: 

Staffing 

Hiring the right combination of IT experts to care for all of your technology needs is expensive and it also takes time and energy. 

With the IT turnover rate higher than any other industry (more than 13 percent), managed IT takes the guesswork and stress out of hiring and retaining the qualified professionals you need.

Without that burden, you are free to focus on what you do best: running your business.


Related article: Transitions Are Handled Seamlessly When Personnel Changes Take Place  


Proactive Monitoring, Patching, And Updating

Rather than waiting for something to break and then reacting, managed IT support services include regular monitoring, patching and updating for your entire network.

This proactive approach minimizes crisis moments and puts you ahead of the game, keeping your network safe, available and efficient.

End User Support & Service

Managed IT support services include service support for your users, freeing up any internal IT staff you may have to attend to other issues. 


Related article: Everything You Need To Know About IT Service Tickets 


3. Security 

Small businesses often don’t have the resources to properly assess their risk, keep up on the latest security threats, and implement the solutions they need. 

Many managed providers include the services of a cybersecurity expert who monitors the latest threat vectors and related security solutions to ensure that your organization is as protected as possible from impending threats

Some providers include security awareness training for your employees, giving them the skills and knowledge they need to become an effective human firewall that keeps your data safe. 


Related article: 3 Topics Every Cybersecurity Awareness Training Must Include 


4. Predictability

Managed IT support services offer a predictable solution in a variety of ways including: 

Reliable Cost

When you work with a managed IT support provider, you have a fixed cost every month.

No more surprise invoices and unexpected costs when something goes wrong. You can sleep soundly knowing that not only does your provider have it covered, but that you know how much you will pay.

Ongoing Service

Managed IT providers work behind the scenes every day to make sure your network is operating at peak efficiency. They monitor and report suspicious activity, push security patches and other upgrades to your devices, and make sure your business is available for your customers. 

5. Strategic Alignment

When your managed IT partner takes the time to understand your business, they also can make sure you have the technology you need in place to successfully achieve your dynamic business goals. They become your strategic partner, rather than your IT fixer. 

Since their experts look out for the health of your entire technology infrastructure, you can rest assured that your external IT partner will keep you informed about potential risks and help you plan for necessary upgrades.

This planning involves not only selecting the appropriate equipment and planning for the installation but also helping you budget so there are no surprises


Related article: Why Is It Important To Align IT And Business Strategy? 


Are Managed IT Support Services A Good Solution For Your Small Business? 

Only you can decide if managed IT support services are a good solution for your business. But, the good news is that after reading this article, you understand five of the key benefits your small business could realize by working with a managed IT support service provider. 


Related article: Is My Business Too Small For Managed IT Support? 


In this article, we’ve covered the following benefits: cost sharing, efficiency, security, predictability, and strategic alignment. But, the truth is we know managed IT support isn’t the right solution for every small business.

Here’s an article to help you decide whether break/fix or managed IT is the right solution for you

Or, learn what managed IT support services include and how much they cost.

If you are looking for external IT support of any kind, we encourage you to explore several options to make sure you find the right fit for you. It doesn’t do the provider or you any good to work together if you aren’t the right fit. 

We take this advice so seriously that we’ve written some articles that compare our services to those of some of our competitors. Why do that you might ask? We are committed to helping people like you get the IT provider that will work best for your organization.

As consumers ourselves, we know that the first place we turn when making an important decision is the internet.

So here’s one article that provides an honest, direct comparison based on publicly available information on the internet: IT Direct vs. Kelser (Which IT Provider Is Right For Me?)

If you are ready to start your IT support journey and explore your options, click on the link below, fill out the two-question form and one of our experts will reach out to talk with you about your needs and whether we might be a good fit to work together. 

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About Lisa Carroll

Lisa is Kelser's VP of Revenue who works at the intersection of business and technology to help Kelser’s clients jump on growth opportunities.

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