You’ve decided that working with an IT provider is the right move for your business. You’re done worrying about which part of your IT infrastructure will break next and how much the fix will cost. You are on the path of paying one, reliable amount each month for your IT support.
Cybersecurity awareness month has come to a close and all throughout October, Kelser was helping to bring attention to this issue. Our cybersecurity tips of the day on Facebook, Twitter, and LinkedIn helped attract the attention of NBC Connecticut and FOX 61.
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Managed Services | Working with Kelser
When you own or work for a small or medium-sized business (SMB), you juggle a multitude of competing demands: delivery deadlines, employee turnover, customer satisfaction, cash flow, and more. As you do the cost-benefit analysis on the fly, it can be tempting to do everything yourself because it may seem faster, easier and cheaper. You may think that partnering with an IT managed services provider (MSP) is only cost-effective for bigger businesses with a big budget.
After working with hundreds of clients as an MSP, we’ve noticed that prospective customers often have similar questions in the discovery phase of our working relationship:
Strategic IT management can make the difference between success and failure for any organization. Whether it’s managing service requests efficiently, making sure your backups are really backing up, or planning for an upcoming software refresh, having dedicated IT resources that are appropriate for your business is key.
“We rebuild lives.” That advertising slogan was on full display at the Hospital for Special Care’s (HFSC’s) Annual Meeting on Oct. 19 at the Aqua Turf in Southington, CT. The combined business meeting and donor appreciation event, attended by more than 150 people, celebrated the hospital’s 80 years of service.
Is your IT support group overwhelmed? Does your website take forever to load? Is your customer experience suffering? Do software upgrades happen at inconvenient times? Are help tickets lagging?
IT service delivery managers (SDMs) often are tasked with many different (and conflicting) responsibilities. What is the role of an IT SDM? Could your business benefit from having someone dedicated to that role? If so, how can you make that happen?
