Editor's note: This article was originally published in 2019, but has been updated to include the latest information and trends. Achieving maximum efficiency is an important goal for all IT departments. Unfortunately, many organizations don't reach this goal. According to a survey by Deloitte, only 22 percent of chief information officers agree that they have a high-performing IT culture.

Unsure of the difference between OneDrive and SharePoint? Wondering where to store your files and documents? You are not alone.

If you are considering outsourcing some or all of your IT support, you may be wondering what services external IT providers offer.

Technology is the lifeblood of today’s organizations. The demands on IT professionals continue to grow. In addition to responding to daily requests for routine maintenance, IT staff members are challenged by the ever-changing requirements of cybersecurity, regulatory and compliance concerns, long-term upgrades and projects, and more.

Editor's note: This article was originally posted in 2018, but has been updated to include the latest information. Cutting costs and maximizing revenue are essential to business success. If you do not stick to your budget, your company will inevitably fail. This is a large part of the reason why many Connecticut companies outsource their IT work to an external IT providers. Kelser provides managed IT support services to many businesses in Connecticut. But, I'm not here to sell you on our services. Instead, I'll provide some of the signs that it might be time to consider external IT support. Our experience has shown that many companies wait longer than they should to consider external IT support. That's why we are pointing out the signs, so that business leaders like you have the information you need to make the decision that is right for your business so you get the support they need to be successful. After reading this article, you'll understand the signs that could indicated it is time for your organization to consider external IT support. What Are The Top Signs It Is Time To Outsource Your IT To An External Provider IT outsourcing provides budget certainty, elite tech service, and around-the-clock assistance. Perhaps most importantly, outsourcing is cheaper than employing an in-house team of IT professionals. Here's a look at some of the top signs it is time to outsource your IT duties to an external team of IT experts:

Shortly after signing a managed IT support agreement with Kelser, your technical alignment manager (TAM) will visit your site to familiarize themselves with your technology infrastructure and begin the documentation and alignment process.