Most medium-sized businesses don’t have a full complement of IT professionals on staff to provide the total care their technology infrastructure demands. The fact of the matter is that it is an expensive proposition to get all of the experts you need.
When evaluating options for IT support, leaders of small organizations often struggle with choosing between a break/fix provider or a managed IT support partner. There are a lot of factors to consider including cost sharing, efficiency, security, predictability, and strategic alignment.
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When working with an external IT support provider, SLAs are an important tool for setting expectations. The SLA doesn’t just matter to the provider, it’s important to the customer as well.
Editor’s note: This article was originally published in 2015, but has been updated to include current information.
Cybersecurity | Managed Services
Editor’s note: This article was originally published in 2018, but has been updated to reflect the latest advances in security awareness training.
As a business leader, you understand the importance of providing exceptional service to your customers. But what if I told you that good customer service isn’t always in your hands?
Most business leaders are constantly looking for ways to improve efficiency and reduce costs. From manufacturing to business process improvements, productivity, and cost are always top of mind.
In the past few decades, the digital revolution has been a tremendous boon for business revenues, making companies of all sizes and industries more efficient, productive, and profitable. With those advances has also come a more complicated infrastructure to understand and manage.
