Thinking of partnering with an IT managed services provider (MSP)? Want to know who are the best of the best in Connecticut, Massachusetts, and Rhode Island?

When you own or work for a small or medium-sized business (SMB), you juggle a multitude of competing demands: delivery deadlines, employee turnover, customer satisfaction, cash flow, and more. As you do the cost-benefit analysis on the fly, it can be tempting to do everything yourself because it may seem faster, easier and cheaper. You may think that partnering with an IT managed services provider (MSP) is only cost-effective for bigger businesses with a big budget.

After working with hundreds of clients as an MSP, we’ve noticed that prospective customers often have similar questions in the discovery phase of our working relationship:

Strategic IT management can make the difference between success and failure for any organization. Whether it’s managing service requests efficiently, making sure your backups are really backing up, or planning for an upcoming software refresh, having dedicated IT resources that are appropriate for your business is key.

There's a well-documented lack of qualified cybersecurity and IT professionals these days. The Hartford Business Journal recently interviewed me for an article titled, With uptick in attacks, demand for hard-to-find cybersecurity talent grows.

You’ve likely heard about or experienced the effects of the global supply chain disruption that we’re living through.

Every business is different, from the number of employees on staff and devices in use to the long-term goals and aspirations of the owners. That’s why a managed service provider can’t simply advertise a flat fee on their website. It’s not one size fits all. And things always change.

Not too long ago, I contributed an article titled “How to tell if the cloud is right for your business” to the Hartford Business Journal. The goal was to help readers understand a few key concepts about the cloud: