You are evaluating managed services providers (MSPs) and they all seem to speak a different language. One talks about firewalls, while another talks about perimeter security. Some talk about unlimited service desk calls, while others talk about limited help desk calls with additional calls available on a fee basis. Yet another talks about one email platform, while someone else touts the benefits of another one.
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Smart business leaders understand the importance of their IT infrastructure. The problem is that when it is operating efficiently, it’s easy to get lulled into a false sense of security and assume that it can operate well indefinitely with little to no attention.
Let's face it, budgets are critical in business. They are one of the ways organizations ensure that they can meet their short- and long-term business goals. As president of Kelser, I've seen a variety of approaches to budgeting for IT organizations in my 20+ years in the industry. I’ve noticed two common schools of thought when it comes to IT budgets:
Your senior network engineer just quit without warning. Or maybe a hacker penetrated your firewall. Or you’ve had a recent workforce reduction that’s affected your IT department.
If you’ve been in the IT world for any length of time, you’ve likely noticed that it’s getting harder and more expensive to find and retain the range of technical experts needed to care for your network.
If you work for a small- to medium-sized business (SMB) and are responsible for managing IT, you may feel like you are caught between a rock and a hard place. Your IT staff (if you have one) is likely no more than a few people. This results in a limited knowledge base and technical skillset, while the daily tasks seem unlimited.
Due to a combination of high demand and fewer qualified resources, IT professionals are a hot commodity, and retention issues abound. Many small- to medium-sized businesses (SMBs) don’t have the resources to hire IT professionals who, with the appropriate technical skills and certifications, can often demand a six-figure salary in today’s market.