We’ve all been there...you cleared your calendar to tackle that major project and your computer isn’t cooperating. The deadline is looming. You fill out a help ticket and come to that age-old question...is your ticket “urgent” or “critical?” Most of us don’t like to hit the “panic button.” We don’t want to send out false alarms, but we also want things fixed quickly.

When a firewall is working, it’s the last thing on your mind. But, did you know that most firewalls have a lifespan of three to five years?

You come in to work bright and early, ready to tackle the day, but you can’t connect to the internet. Or you open Excel to update your company’s Very Important Spreadsheet and find it missing.