You’ve decided you need to enhance your IT infrastructure and are trying to figure out how to get the best bang for your buck. You know that without ongoing health checks, your network can become susceptible to viruses (and worse) but is it more cost-effective to hire in-house staff or an outside IT provider?
A virtual chief information officer is a C-level expert that small- to medium-size businesses can use on a fractional basis.
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IT service delivery managers (SDMs) often are tasked with many different (and conflicting) responsibilities. What is the role of an IT SDM? Could your business benefit from having someone dedicated to that role? If so, how can you make that happen?
We’ve all been there...you cleared your calendar to tackle that major project and your computer isn’t cooperating. The deadline is looming. You fill out a help ticket and come to that age-old question...is your ticket “urgent” or “critical?” Most of us don’t like to hit the “panic button.” We don’t want to send out false alarms, but we also want things fixed quickly.
Cybersecurity | IT Lifecycle Management | IT Support
When a firewall is working, it’s the last thing on your mind. But, did you know that most firewalls have a lifespan of three to five years?
You come in to work bright and early, ready to tackle the day, but you can’t connect to the internet. Or you open Excel to update your company’s Very Important Spreadsheet and find it missing.
