After working with hundreds of clients as an MSP, we’ve noticed that prospective customers often have similar questions in the discovery phase of our working relationship:

Strategic IT management can make the difference between success and failure for any organization. Whether it’s managing service requests efficiently, making sure your backups are really backing up, or planning for an upcoming software refresh, having dedicated IT resources that are appropriate for your business is key.

You’ve signed on the dotted line, completed your technology project, purchase, or have begun a managed services agreement. Congratulations! Based on our previous client feedback, I imagine and hope that’s been a great experience. Now comes the elephant in the room. The conversation that some folks shy away from: how do you pay Kelser for the product and/services we provided for your business? I can assure you that it’s relatively simple, straightforward, and we do our best to make it as painless as possible. Trust me, I’ve been Kelser’s manager of accounting for almost a decade, so I’ve had that conversation countless times with clients in your same spot.

You’ve consulted with an IT firm or managed service provider (MSP) and decided that a technology refresh could help your business. Your old Windows 7 workstations are limping along anyway and were creating security concerns on top of that. By switching from desktops to laptops you’re also meeting the needs of your more mobile workforce. But what now? You’re staring down a 30-workstation hardware refresh all at once. You already know that it’s a valuable and worthwhile investment. You’re just not sure what your options are for funding this IT purchase. You’re not alone in having these kinds of thoughts at this moment. Across my nearly two decades in finance and as Kelser’s vice president of finance, I’ve worked with a ton of businesses that are where you’re at right now. I’ve helped them navigate those unknowns to get them where they need to be.

Even with managed services proactively addressing your technology problems, you’ll still need technical support from time to time. Whether you’re a new employee at one of our clients wondering how to get your problem fixed, curious as to what it would be like to use Kelser as your help desk, or just wondering how it all works, you’ve come to the right place. One of the perks of a managed services agreement with Kelser is that you get unlimited technical support and an entire staff of certified professionals to solve your issues.