You are close to signing up with an IT support provider. You may be feeling a combination of things: excited that you are almost there, worried about turning over your IT to an outsider, stressed that you are spending money to have someone else manage your technology infrastructure, and anxious to get going.

Whether you are new to managed IT support or are switching from another provider, you are probably wondering what happens when our engineer comes to visit your site. What questions can you anticipate?

Whether you are new to managed IT support or are switching from another provider, you are probably wondering what happens when the provider sends their engineer to conduct a site visit.

You may have heard of managed IT and have a general understanding of the benefits it provides. You may think it sounds like a good idea, but may be wondering whether it is worth switching when your IT network seems to be operating fine.

If you are looking for an IT support provider, you may be finding the whole process overwhelming. There are a lot of things to think about and it can be next to impossible to compare apples to apples. Each provider seems to call things by different names or include different things in their service, right?

At Kelser, we don’t make it a practice to toot our own horn. While we know that our managed IT support provides a comprehensive solution for many businesses, we also realize it’s not the right solution for everyone.

Whether you are just beginning to think about hiring an IT service provider or have been working with one for years, it’s important to understand service level agreements (SLAs).

Trying to compare IT providers? Getting frustrated with the process? Feeling like each provider includes different things and has different names for them? You’re probably finding that while each IT provider has the same goal, they often approach the solution differently.